1 reviews | Active since Oct 2012
Six wrong orders and manager could care less
My company have been buying from Waltons for YEARS. Ansie Snyman was always responsible for my account. She retired in December and my account was handed over to Doreen Ramolotja. <br> <br> Ever since she took over my account I have NOT ONCE received a correct order. EVERY SINGLE MONTH my order gets messed up. I keep all the incorrect stuff and just re-order.<br> Last month I requested for the incorrect items to be collected and it was never collected. It's still lying here.<br> Today I receive my order..... Wrong again.<br> <br> I am so sick and tired of complaining and fighting and I don't know what else.<br> <br> I have spoken to the managers there and asked for someone else to be assigned to my account. They just don't give a ****. Say they will phone me back and never do.<br> <br> I honestly don't know any other way to deal with this issue anymore, but to find another supplier. I cant work like this anymore. I thought I would give the new lady a chance, but SIX MONTHS. No I cant anymore.<br> <br> I am disappointed in Waltons and the people they put in charge.<br> Nobody in Waltons Cares.<br> I guess you have enough clients. Why worry about my company's orders.<br> <br> You should be ashamed.
We value your feedback and the opportunity to respond.
At Waltons we aim to provide high quality merchandise and service that meets and exceeds your high standards.
We are concerned to hear about your experience and therefore escalated this matter to the relevant Manager to investigate and address.
We sincerely apologise for the inconvenience this matter has caused you. Going forward, please feel free to contact us on ***or e-mail *** if you require additional assistance.
Yours sincerely
Waltons
We value your feedback and the opportunity to respond.
At Waltons we aim to provide high quality merchandise and service that meets and exceeds your high standards.
We are concerned to hear about your experience and therefore escalated this matter to the relevant Manager to investigate and address.
We sincerely apologise for the inconvenience this matter has caused you. Going forward, please feel free to contact us on ***or e-mail *** if you require additional assistance.
Yours sincerely
Waltons
