shocking service from Waltons Back to school dept.

Shocking service from Waltons back to school stationary department. Ordered and paid for kids school stationary in November 2018, for delivery to the school on 3rd December 2018. Was not delivered, took my name, and promised to let me know. After numerous phone calls over the last 2 weeks and countless empty promises I am still waiting! Its a disgrace Waltons! Shocking! Never again!!