Shocking service

I placed an online order with back-to-school on 5 January and paid by credit card, based on their promise to deliver within 1-4 business days. By 11 January there was no delivery and I started sending e-mails. I had one response from the Group E-business manger, Vincent Bellingham, who simply forwarded the e-mail to a Trudie Hermans and Olivia Rungsamy and copied me in. My subsequent e-mails to Trudie and the Help Desk (copying in Vincent Bellingham) went unanswered. School started today and my children have not received their stationery.<br> Shocking service and totally ignoring me as to the status of my order.<br> I will not buy from them again and I still need my stationery, which has been paid for!.