LV
Liesl V

1 reviews | Active since Jan 2018

11 Jan 2018, 11:28

Rude Cashiers damaging stationery

I visited the Hillcrest store yesterday and spent a substantial amount on stationery for my two kids. The cashier, Evette carelessly threw the stationery on the counter resulting in some of the pencils and papers dropping on the floor. She then just stuffed it into a paper bag. When i asked her to be a little more careful as the lead of the pencils break, the book covers got bent, she just spoke over me and said to go get others if I'm not happy. The other cashier, Michaela then took the damaged stock and put it back on the shelf for another customer to buy. Both cashiers were extremely rude and disrespectful and clearly do not care about customers. Disappointed!!!

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Replies (2)
Waltons Stationery
Waltons Stationery's reply11 Jan 2018, 14:58
Official

Dear Liesl

Thank you for taking the time to share your recent experience at our Hillcrest branch.

We are concerned to hear about your experience and we therefore escalated this matter to the relevant Store Manager to investigate and address.

We sincerely apologise for the incident. Going forward, please feel free to contact us on ***or e-mail customercare@waltons.co.za

LV
Liesl V's update15 Jan 2018, 09:02
Reviewer Update
Refreshing to see how the Office manager Jinesh has taken accountability for this. No justification or being defensive - just ownership and a positive attitude to correct this behaviour in his store. Well done Jinesh.