RMA

Bought an Inverter from Bidvest Waltons. After 3 months it stopped working and I submitted a request for collection over the phone.

After almost 2 weeks of no communication, I checked online for a status update and noticed that I can submit a return via the website as well. After I completed the RMA form I received confirmation that my "A3 Paper" will be collected in Durban even though I'm from the Free State and has no interest in "A3 Paper". The email even contained information from another client...

The next morning I phoned back to request the status of my collection only to find out that the warehouse manager is off sick and had not attended to my request at all.

Still today no collection was made, no status update, and only one broken inverter.

Waltons you disappointed me.