RELUCTANT TO REFUND

Our school uses Waltons for its stationery requirements and in the beginning of the year we inadvertantly processed the quote and invoice and duplicated the payment. On 21 February on receipt of the statement which reflected the credit on the account I requested a refund of the duplicated payment.

In April after not having a response I again requested a refund and this time I received a response from Leonie Booyse on 14 May requesting my account number which I duely sent I was later asked for the company bank details which I supp****. Some time went by and I again followed up with Leonie who then sent a mail to Jenny Cheary on 26 May asking her to update me on the status. On 29 May Jenny apologised for the delay and would chase up. On 1 June I was copied in on a mail from Amanda Barnes that the credit had been actioned which my understanding was the refund had been made. A week later the funds are still not reflecting in the account and I have tried phoning the but there is no reply from Reception Customer Service and the credit controllers . As Waltons is a large company and part of a big group I am surprised at the inefficiency a company of this size is capable of very disappointing