RS
Rushdah S
1 reviews | Active since Aug 2013
14 Jan 2026, 17:45
Refund Process Ridiculous!
Since the 27th Dec my order has been showing, processing, on the 14th Jan, I finally got an answer after I chatted to an agent to cancel my order. This is ridiculous as I requested a refund, and sent off my banking details today, 14th Jan . They indicated that the refund will take 21days. How terrible is that, when you purchase the stationary the payment gets deducted from your account immediately, now you need to wait for 21days to get a refund. ! This is unexpected, and pathetic!
Helpful (0)
Replies (4)0
Replies (4)
Waltons Stationery's replyOfficial
15 Jan 2026, 11:24Dear Rushdah,
Thank you for bringing this matter to our attention regarding your order that has been stuck in "processing" status since 27 December. We sincerely apologise for the delayed response that led to your cancellation request on 14 January.
We note that your refund is being processed and is linked to your existing ticket. We understand your frustration with the refund timeframe compared to the immediate payment deduction.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your order that has been stuck in "processing" status since 27 December. We sincerely apologise for the delayed response that led to your cancellation request on 14 January.
We note that your refund is being processed and is linked to your existing ticket. We understand your frustration with the refund timeframe compared to the immediate payment deduction.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply15 Jan 2026, 11:24
Official
Dear Rushdah,
Thank you for bringing this matter to our attention regarding your order that has been stuck in "processing" status since 27 December. We sincerely apologise for the delayed response that led to your cancellation request on 14 January.
We note that your refund is being processed and is linked to your existing ticket. We understand your frustration with the refund timeframe compared to the immediate payment deduction.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your order that has been stuck in "processing" status since 27 December. We sincerely apologise for the delayed response that led to your cancellation request on 14 January.
We note that your refund is being processed and is linked to your existing ticket. We understand your frustration with the refund timeframe compared to the immediate payment deduction.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
RS
Rushdah S's updateReviewer Update
21 Jan 2026, 08:06I sent an email, to the department after I sent my banking details, they have not responded since yet.
21 days to wait for my money back is ridiculous, and no one responds. I am so tired of this back and forth with Waltons.
Normal refunds at any other place or store normally take up to 5 working days.
Why 21 days this is almost a month, !!!!pathetic
21 days to wait for my money back is ridiculous, and no one responds. I am so tired of this back and forth with Waltons.
Normal refunds at any other place or store normally take up to 5 working days.
Why 21 days this is almost a month, !!!!pathetic
RS
Rushdah S's update21 Jan 2026, 08:06
Reviewer Update
I sent an email, to the department after I sent my banking details, they have not responded since yet.
21 days to wait for my money back is ridiculous, and no one responds. I am so tired of this back and forth with Waltons.
Normal refunds at any other place or store normally take up to 5 working days.
Why 21 days this is almost a month, !!!!pathetic
21 days to wait for my money back is ridiculous, and no one responds. I am so tired of this back and forth with Waltons.
Normal refunds at any other place or store normally take up to 5 working days.
Why 21 days this is almost a month, !!!!pathetic
Waltons Stationery's replyOfficial
21 Jan 2026, 15:10Dear Rushdah,
Thank you for your follow-up. We sincerely apologise for the lack of response after you submitted your banking details. We understand your frustration with the refund timeframe.
Your refund request has been logged and is being processed. We appreciate your patience during this process.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for your follow-up. We sincerely apologise for the lack of response after you submitted your banking details. We understand your frustration with the refund timeframe.
Your refund request has been logged and is being processed. We appreciate your patience during this process.
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply21 Jan 2026, 15:10
Official
Dear Rushdah,
Thank you for your follow-up. We sincerely apologise for the lack of response after you submitted your banking details. We understand your frustration with the refund timeframe.
Your refund request has been logged and is being processed. We appreciate your patience during this process.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for your follow-up. We sincerely apologise for the lack of response after you submitted your banking details. We understand your frustration with the refund timeframe.
Your refund request has been logged and is being processed. We appreciate your patience during this process.
Elzabé Curlewis (Waltons Customer Success Partner)
RS
Rushdah S's updateReviewer Update
30 Jan 2026, 13:21After submitting my banking details on 14th Jan, I got a response to say that, my refund was submitted on 29th Jan, this is absurd!
And when I ask for response, as an agent to told me they have escalated to accounts, im not getting response.
Can this please get sorted and I can get my refund! This has been going on for weeks now!
And when I ask for response, as an agent to told me they have escalated to accounts, im not getting response.
Can this please get sorted and I can get my refund! This has been going on for weeks now!
RS
Rushdah S's update30 Jan 2026, 13:21
Reviewer Update
After submitting my banking details on 14th Jan, I got a response to say that, my refund was submitted on 29th Jan, this is absurd!
And when I ask for response, as an agent to told me they have escalated to accounts, im not getting response.
Can this please get sorted and I can get my refund! This has been going on for weeks now!
And when I ask for response, as an agent to told me they have escalated to accounts, im not getting response.
Can this please get sorted and I can get my refund! This has been going on for weeks now!