Refund not being processed - more than 2 months

I purchased stationery for my son, who is in Grade 4, and upon placing the order, I inadvertently paid a delivery fee. I later realized that, as the order was part of the school deal, the delivery fee was not applicable. I subsequently requested a refund for the additional amount paid and was asked to provide a bank confirmation letter and ID, which I duly submitted at the beginning of November.

A representative, claiming to be from your their finance department, contacted me to verify the banking details but I am yet to receive the refund. I doubt the legitimacy of the caller (probably a ****mer taking chances). Although the amount is small, it is significant to me as a hardworking individual striving to provide a better future for my children.

I am deeply disappointed that, despite assurances from Natasha that the refund would be processed, I have not received it to date. I have sent multiple follow-up communications and copied Janine and Charles, but there has been no resolution. This situation is unacceptable and reflects poorly on your service.

I have been purchasing stationery from your company for the past five years, but this experience has compelled me to inform the school and other parents about these issues to raise awareness. I want my money 😡