SM
Sophy M
1 reviews | Active since Sept 2023
19 Jan 2026, 19:03
Refund nightmare
I will never order from Waltons ever again. I bought a bag online only to find its too big. I lodged for a return to get a refund. im writing this on the 19th of January i lodged for return on the 27th of December. I have written multiple emails tried to call but theres no answer.i really regret buying from waltons and i wouldn't advise anyone to buy online from Waltons.
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Waltons Stationery's replyOfficial
20 Jan 2026, 16:35Dear Sophy,
Thank you for bringing this matter to our attention regarding your return request lodged on 27 December for a bag that was too large. We sincerely apologise for the lack of progress on your refund almost a month later and the unanswered calls and emails you've experienced.
We have logged a priority ticket regarding your outstanding return and refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply20 Jan 2026, 16:35
Official
Dear Sophy,
Thank you for bringing this matter to our attention regarding your return request lodged on 27 December for a bag that was too large. We sincerely apologise for the lack of progress on your refund almost a month later and the unanswered calls and emails you've experienced.
We have logged a priority ticket regarding your outstanding return and refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)