Really bad service

I placed an order online with Waltons Back to School and paid for it on the 31st of October. #9387. I received and confirmation e-mail that my order and payment was received and that I would receive my order within 3 to 4 days. Today is the 9th of November. I obviously haven't received my order and when I phone to find out what is going on nobody seems to know what to do. They put me through from the on to the other and keep me on the line for very long but no-one knows whats happening.

I needed some of the stationery for my kids for the exams which started today. As this stuff I orders should have been delivered by Monday the latest it would have been fine but it wasn't so I had to go and buy the stationery they needed for exams yesterday afternoon from Pick 'n Pay.

This is really bad service. No delivery. No feedback and no-one to ask why. Plus it now cost me extra money.