****py Service
<p>I placed an @ Waltons in Cleveland on the 16th of Feb#Johannesburg. The sales rep#Paul assured me that everything is ready. Today the 28th went to their offices to collect my order only to find out that the is only coming to work on the 02nd of March plus my order was not prepared. Had to wait for over two hours of which I ordered my stuff on the 16th. WALTONS N PAUL YOU SUCK</p>
An order of design diaries
An order of design diaries
Good afternoon,
We sincerely apologise for the service you been subjected to at our PPD branch.
We completely understand the frustration and inconvenience this has caused you. We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this.
We do value your business and would like to assure you that the correct action will be taken to ensure that this does not re-occur.
Thank you for bringing this matter to our attention and please do not hesitate to contact us should you require further assistance.
Bidvest Waltons
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Good afternoon,
We sincerely apologise for the service you been subjected to at our PPD branch.
We completely understand the frustration and inconvenience this has caused you. We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this.
We do value your business and would like to assure you that the correct action will be taken to ensure that this does not re-occur.
Thank you for bringing this matter to our attention and please do not hesitate to contact us should you require further assistance.
Bidvest Waltons
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Good afternoon,
We once again profusely apologise for the inconvenience caused from our side.
As you know there were problems with your cheque when the bank teller captured the incorrect information; thereafter the references were invalid - all of which we had no control over. Furthermore, it is company policy for funds to be cleared BEFORE goods are released.
Please do not hesitate to contact us directly should you require further assistance in future.
Kind regards,
Bidvest Waltons
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***
Good afternoon,
We once again profusely apologise for the inconvenience caused from our side.
As you know there were problems with your cheque when the bank teller captured the incorrect information; thereafter the references were invalid - all of which we had no control over. Furthermore, it is company policy for funds to be cleared BEFORE goods are released.
Please do not hesitate to contact us directly should you require further assistance in future.
Kind regards,
Bidvest Waltons
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