poor services and ****s

Dear Sir/Madam, I am writing to express my disappointment with the quality of the product that we recently received from Waltons Pencil Park. We have been a long-time customer of your company and have always been satisfied with the quality of your products. However, the most recent order has been of extremely poor quality. We ordered stationery for the school and to date we still have not received our order, order was paid for and placed long time ago. Every time I call Waltons Pencil Park to follow up on our order I am being told lies and empty promises I am sick and tired.