SS
Sithembiso S
1 reviews | Active since Oct 2023
14 Jan 2025, 18:57
Poor Service & Unfair treatment
I bought stationery from Waltons Kensington, Durban North on 19 December 2024, but was given the wrong item and some items were missing. When I tried to resolve this, my calls went unanswered, and I had to drive back at my own expense. Despite the store’s mistake, I was made to pay a price difference and was later given an incorrect email address for follow-up.
I am highly dissatisfied and expect a refund and apology!
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Waltons Stationery's replyOfficial
15 Jan 2025, 10:54Dear Sithembiso,
Thank you for bringing these issues to our attention regarding your purchase from our Kensington, Durban North branch on 19 December. We sincerely apologise for the incorrect and missing items, unanswered calls, the additional travel expense you incurred, and the unfair handling of the price difference situation.
We have logged a priority ticket regarding these service failures and the incorrect email address provided. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Thank you for bringing these issues to our attention regarding your purchase from our Kensington, Durban North branch on 19 December. We sincerely apologise for the incorrect and missing items, unanswered calls, the additional travel expense you incurred, and the unfair handling of the price difference situation.
We have logged a priority ticket regarding these service failures and the incorrect email address provided. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Waltons Stationery's reply15 Jan 2025, 10:54
Official
Dear Sithembiso,
Thank you for bringing these issues to our attention regarding your purchase from our Kensington, Durban North branch on 19 December. We sincerely apologise for the incorrect and missing items, unanswered calls, the additional travel expense you incurred, and the unfair handling of the price difference situation.
We have logged a priority ticket regarding these service failures and the incorrect email address provided. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Thank you for bringing these issues to our attention regarding your purchase from our Kensington, Durban North branch on 19 December. We sincerely apologise for the incorrect and missing items, unanswered calls, the additional travel expense you incurred, and the unfair handling of the price difference situation.
We have logged a priority ticket regarding these service failures and the incorrect email address provided. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.