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Zaza N
1 reviews | Active since Apr 2019
11 Jun 2025, 09:04
Poor service KZN waltons stationary
Poor service received on my online purchase for stationary from KZN waltons stationery. Order was placed 2 June , after several back and forth emails and phone calls with the Riverhorse Valley customer support, only for them to deliver the items 11 June noon when I had emailed that I want to cancel the order . I no longer needed them . Worst experience.
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Waltons Stationery's replyOfficial
11 Jun 2025, 09:46Dear Zandile,
Thank you for bringing this matter to our attention regarding your online stationery order placed on 2 June. We sincerely apologise for the delayed delivery and the delivery occurring on 11 June after you had already requested to cancel the order.
We understand your frustration with the extended back-and-forth communication with our Riverhorse Valley customer support team. We have logged a priority ticket regarding this service failure. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis
(Waltons Customer Success Partner)
Elzabé Curlewis
(Waltons Customer Success Partner)
Waltons Stationery's reply11 Jun 2025, 09:46
Official
Dear Zandile,
Thank you for bringing this matter to our attention regarding your online stationery order placed on 2 June. We sincerely apologise for the delayed delivery and the delivery occurring on 11 June after you had already requested to cancel the order.
We understand your frustration with the extended back-and-forth communication with our Riverhorse Valley customer support team. We have logged a priority ticket regarding this service failure. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis
(Waltons Customer Success Partner)
Elzabé Curlewis
(Waltons Customer Success Partner)