SB
Sandra B
1 reviews | Active since Dec 2024
31 Dec 2024, 14:49
Poor service
I ordered cartridge for my printer online on 19 December 2024. I have not received my goods and phone the Cape Town Branch to ask why my order has not been delivered and the lady I spoke to said she will phone me back, which she never did. I phoned again today and was told again that she will phone me back. I am still waiting
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Waltons Stationery's replyOfficial
07 Jan 2025, 12:33Dear Sandra,
Thank you for bringing this matter to our attention regarding your printer cartridge order from 19 December and the subsequent communication issues with our Cape Town branch. We sincerely apologise for the unfulfilled promises of return calls and the lack of updates on your delivery.
We have logged a priority ticket regarding your order status and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
Thank you for bringing this matter to our attention regarding your printer cartridge order from 19 December and the subsequent communication issues with our Cape Town branch. We sincerely apologise for the unfulfilled promises of return calls and the lack of updates on your delivery.
We have logged a priority ticket regarding your order status and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
Waltons Stationery's reply07 Jan 2025, 12:33
Official
Dear Sandra,
Thank you for bringing this matter to our attention regarding your printer cartridge order from 19 December and the subsequent communication issues with our Cape Town branch. We sincerely apologise for the unfulfilled promises of return calls and the lack of updates on your delivery.
We have logged a priority ticket regarding your order status and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
Thank you for bringing this matter to our attention regarding your printer cartridge order from 19 December and the subsequent communication issues with our Cape Town branch. We sincerely apologise for the unfulfilled promises of return calls and the lack of updates on your delivery.
We have logged a priority ticket regarding your order status and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.