SD
Simangele D
1 reviews | Active since Dec 2025
29 Dec 2025, 07:24
Poor service
Frustrating experience with Waltons Stationary - Back to School department!
Ordered stationary on 30 Nov 2025 for back to school, and it's still MIA . Tried calling the store multiple times, but no one's helping. Apparently, it got delivered to the wrong address (found out on 5 Dec), but they're still dragging their feet about sorting it out . Requested a refund, can't believe it's this hard to get my stuff or even a resolution . Not impressed with Waltons' customer service and delivery fail."
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Waltons Stationery's replyOfficial
06 Jan 2026, 11:10Dear Simangele,
Thank you for bringing this matter to our attention regarding your back-to-school stationery order from 30 November. We sincerely apologise for the delivery to the wrong address and the subsequent lack of resolution despite your multiple follow-up attempts to the store.
We understand your frustration with the delayed response to your refund request. We have logged a priority ticket regarding your order delivery issue and refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your back-to-school stationery order from 30 November. We sincerely apologise for the delivery to the wrong address and the subsequent lack of resolution despite your multiple follow-up attempts to the store.
We understand your frustration with the delayed response to your refund request. We have logged a priority ticket regarding your order delivery issue and refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply06 Jan 2026, 11:10
Official
Dear Simangele,
Thank you for bringing this matter to our attention regarding your back-to-school stationery order from 30 November. We sincerely apologise for the delivery to the wrong address and the subsequent lack of resolution despite your multiple follow-up attempts to the store.
We understand your frustration with the delayed response to your refund request. We have logged a priority ticket regarding your order delivery issue and refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your back-to-school stationery order from 30 November. We sincerely apologise for the delivery to the wrong address and the subsequent lack of resolution despite your multiple follow-up attempts to the store.
We understand your frustration with the delayed response to your refund request. We have logged a priority ticket regarding your order delivery issue and refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)