NT
Nondumiso T
1 reviews | Active since Jan 2018
27 Jan 2025, 09:06
Poor service and pathetic communication
If there was a zero I would. I ordered stationery online on the 11 January 2025. Order number: ORDW129484, Order ***. The order is still not delivered despite an engagement with Waltons on the 23rd January and I informed them that the stationery has not been delivered. I sent emails requesting an update and not one was responded to. I then followed up with the courier guy who said that the stationery was returned back to Waltons on the 16th of January already because it was damaged in transit. On the 27th I called Waltons again and I am not even getting a clear answer on what is happening and all this while my child has to function with incomplete stationery.
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Waltons Stationery's replyOfficial
27 Jan 2025, 11:58Dear Nondumiso,
Thank you for providing these detailed order specifics (Order number: ORDW129484, Order ***) regarding your stationery order from 11 January. We sincerely apologise for the lack of communication about your parcel being returned due to transit damage on 16 January, and our subsequent failure to resolve this situation or respond to your emails.
We understand the impact this is having on your child's school preparation and functioning. We have logged a priority ticket regarding your returned order and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Thank you for providing these detailed order specifics (Order number: ORDW129484, Order ***) regarding your stationery order from 11 January. We sincerely apologise for the lack of communication about your parcel being returned due to transit damage on 16 January, and our subsequent failure to resolve this situation or respond to your emails.
We understand the impact this is having on your child's school preparation and functioning. We have logged a priority ticket regarding your returned order and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Waltons Stationery's reply27 Jan 2025, 11:58
Official
Dear Nondumiso,
Thank you for providing these detailed order specifics (Order number: ORDW129484, Order ***) regarding your stationery order from 11 January. We sincerely apologise for the lack of communication about your parcel being returned due to transit damage on 16 January, and our subsequent failure to resolve this situation or respond to your emails.
We understand the impact this is having on your child's school preparation and functioning. We have logged a priority ticket regarding your returned order and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Thank you for providing these detailed order specifics (Order number: ORDW129484, Order ***) regarding your stationery order from 11 January. We sincerely apologise for the lack of communication about your parcel being returned due to transit damage on 16 January, and our subsequent failure to resolve this situation or respond to your emails.
We understand the impact this is having on your child's school preparation and functioning. We have logged a priority ticket regarding your returned order and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.