Poor follow up on delayed delivery

Items were outstanding on one of our orders since 2 July which implicates a project close-out date. I have been dealing with the Upington branch manager Barend Underhay. I had to follow up more than 5 times when each time Barend says it will be delivered that next week on the Tuesday. A couple of times he was not available and also did not answer my calls to his cell phone. Not once did he phone me back with feedback on the outstanding items, I had to phone each week just to hear another \next week Tuesday". When I spoke to his colleagues at the office when he was not in"