TN
Thembela N
1 reviews | Active since May 2021
13 Jan 2026, 13:12
Poor experience at back to school department
Really poor experience trying to confirm a back to school order we placed nearly two weeks ago. Waltons back to school team pick up and ask for our details and then they drop the call. When we call back they do not pick up and then we go through the same cycle with no progress.
Schools open tomorrow and considering Walton's is normally a reputable brand, we don't expect this type of service at all.
Really poor service and the people we have been speaking to clearly do not know how to handle customer queries nor do they understand the reputational damage this has on Walton'
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Replies (1)
Waltons Stationery's replyOfficial
14 Jan 2026, 15:51Dear Thembela,
Thank you for bringing this matter to our attention. We sincerely apologise for the poor experience you have had trying to confirm your back-to-school order. We understand how frustrating it is to have calls dropped and not to be able to reach anyone for assistance.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will contact you immediately to confirm your order status and ensure we provide you with the support and communication you deserve.
We appreciate your feedback and the opportunity to restore your confidence in Waltons.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention. We sincerely apologise for the poor experience you have had trying to confirm your back-to-school order. We understand how frustrating it is to have calls dropped and not to be able to reach anyone for assistance.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will contact you immediately to confirm your order status and ensure we provide you with the support and communication you deserve.
We appreciate your feedback and the opportunity to restore your confidence in Waltons.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply14 Jan 2026, 15:51
Official
Dear Thembela,
Thank you for bringing this matter to our attention. We sincerely apologise for the poor experience you have had trying to confirm your back-to-school order. We understand how frustrating it is to have calls dropped and not to be able to reach anyone for assistance.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will contact you immediately to confirm your order status and ensure we provide you with the support and communication you deserve.
We appreciate your feedback and the opportunity to restore your confidence in Waltons.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention. We sincerely apologise for the poor experience you have had trying to confirm your back-to-school order. We understand how frustrating it is to have calls dropped and not to be able to reach anyone for assistance.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will contact you immediately to confirm your order status and ensure we provide you with the support and communication you deserve.
We appreciate your feedback and the opportunity to restore your confidence in Waltons.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)