Poor customer service - Meadowdale Branch

Good day Waltons team

With reference to the subject topic, I am writing to share my dissatisfaction with your service at the Meadowdale branch. After my transaction was logged, there was a system glitch which resulted in my till slip not printing. So, whilst the cashier fiddled around and asked for her colleagues input, I remained calm. The cashier then proceeded to call a lady, sorry I did not get her name, who tried to access the situation and no luck. Then she proceeded to call Ericson, who then attempted to resolve the issue, and off course third fail, and then I am told I need to swipe again, at this point i am at the till more than 15 minutes, which is really frustrating as this is no fault or issue of mine. Ericson requested that I pay, now I am paying for the second time and let me add it is a whole R631. 41, I did get highly irate at this point as I even showed the notification to Ericson that the funds went off my account. I did say this is bull****, which I agree is not professional, but then I get a comment from a Waltons staff Christine saying really this is disgusting, that I guess is the final straw as a nice day turned horrible and yes I used profanities, at this stage. But with all fairness I am forced to pay R631. 41 twice and the told the transaction will be reversed. How fair is this resolution, Waltons needs to take accountability for the system not me, why as a customer, should I pay twice and like a mentioned not R5 or R10 but R631.41. Now, Ericson expects me as a customer to wait for days or who knows how long to refund me. I gave suggestions like, keep the stuff and waltons should deliver but no that is obviously not good becuase it is making my life easier, me the customer should now go back and forth for my refund. Which I had proof that the funds went off my account. This was the first stationary set I purchased and I have two more to purchase and I surely will not make my purchase at waltons, we wonder how do big companies feel the brunt of the small competitor, here is the example, poor customer service. After all the drama, I have decided I don't want to support Waltons and I want a refund of both transactions and I will return the items, my cash refund can be sent to my address and the drivers can collect the items at the same time.

In ending, I would appreciate feedback on the corrective action taken including the disciplinary action taken against the staff member, who decided to jump in a screamed at the top of her voice at a customer, who was obviously disappointed at the poor service.