Poor customer care
I placed an order online #ORD135179 on the 24th of December, my order was cancelled but money was deducted apparently the system couldn't locate my payment. but the payment was debited from my account I sent all the bank statements, even today i have not received the stationery, your consultant Vanessa is *********** as i always have to be the one following up. She never responds to my e-mails. The schools are opening tomorrow my kid will have to go to school without stationery until God knows when.
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Waltons Stationery's replyOfficial
12 Jan 2022, 10:12Good day Jerimia. Thank you for bringing this to our attention. We truly regret to hear of the service you received, we have escalated this matter to our customer care team for a resolution to be found. We will contact you shortly.
Waltons Stationery's reply12 Jan 2022, 10:12
Official
Good day Jerimia. Thank you for bringing this to our attention. We truly regret to hear of the service you received, we have escalated this matter to our customer care team for a resolution to be found. We will contact you shortly.