AR
Alreena R

1 reviews | Active since Jan 2022

10 Jan 2022, 21:55

Pathetic service . Bidvest Walton’s

I ordered Stationery on the 4th of January 2022.online . I did not receive a tracking number nothing . I called on the 10th of January . I was transferred to a Lady by the name of Jo-Anne. She was most unhelpful. She told me that she is not a online service agent but a rep. She indicated the order was even given for packing as yet because the payments were not matched as yet . Hello . Online purchase . Instant EFT. Schools are opening and R2000 worth of stationery which was expected to be delivered already . She promised to call me back . She didn’t . Some of the numbers on the website doesn’t exist . I am shocked at the poor Service from Walton’s . I sent an email . No response

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Replies (1)
Waltons Stationery
Waltons Stationery's reply12 Jan 2022, 10:04
Official
Good day Alreena. Thank you for bringing this to our attention. We truly regret to hear of the service you received, we have escalated this matter to our customer care team for a resolution to be found. We will contact you shortly.