Pathetic Service!

Item: Waltons Stationery
Rating: 1
Author: Keneilwe S

I ordered my daughters stationery online on the 7th of January, my daughter started school today without stationery. when i contacted the online team following up on my order on Monday the 13th i was advised that the order would be delivered to my address on Tuesday morning (Today). This morning i receive a call from their courier advising that they would not be able to deliver my order as Waltons gave them an incorrect address, when i gave the correct address. i call the head office again and i am advised that their system generated the wrong address. Another day at school with out stationery, Pathetic! so much for online convenience. Waltons will not be getting any of my business going forward, thats for sure.

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Replies (2)

Keneilwe S's updateReviewer Update

15 Jan 2020, 08:36

At the end of yesterday i get hold of the woman who was handling my order, her name is doroon. At 3:30 and she advises that i must drive to woodmead and collect the order there, she promises to speak to the store manager to put my items together.
At 4:00pm i leave work and drive to woodmead, when i get to the store the store Manager has no communication from Doreen, no phone call, no email.
the staff in store literally had to take my list and start putting together the stationery, if it weren't for them my daughter would have gone to school another day without stationary that i paid for last week already.

Keneilwe S's update15 Jan 2020, 08:36

Reviewer Update

Waltons Stationery's replyOfficial

15 Jan 2020, 14:39

Dear Keneilwe

At Bidvest Waltons we aim to provide high quality merchandise AND SERVICE that meets and exceeds your high standards.

We are concerned to hear about your experience and we therefore escalated this matter to Doreen's manager to investigate and address.

We sincerely apologise for the inconvenience this matter has caused you.

Going forward, please feel free to contact us on ***or e-mail ***.

Sincerely,
Bidvest Waltons
Customercare

Waltons Stationery's reply15 Jan 2020, 14:39

Official

Dear Keneilwe

At Bidvest Waltons we aim to provide high quality merchandise AND SERVICE that meets and exceeds your high standards.