1 reviews | Active since Feb 2017
Pathetic service
Absolutely pathetic, tried calling all of the below numbers over a few days and nobody answers the phone
I placed a stationary pack order in December for my child who goes to Monte Vista Primary and havent heard a thing since then, no replies to any emails, their website chat team is also useless and doesnt know whats going on
Waltons Cape Town - *** Kurt Petersen - *** Waltons Willowbridge - ***
Yesterday I finally get an answer on *** , lady transfers me to some other lady (Natalie or Natasha) who takes down my details and says she will call me back, guess what, no call since
This resulted in my child starting the school year without her stationary
Il never work with Waltons again - I want my money refunded and Il get my childs stationary elsewhere
Thank you for bringing these significant issues to our attention. We sincerely apologise that you were unable to reach us by phone and that your emails have gone unanswered. This is completely unacceptable, and we are disappointed that we have let you and your child down during such an important time.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will contact you immediately to track down your order, provide a full explanation, and process a refund so you can source your child's stationery elsewhere.
We value your feedback and appreciate the opportunity to improve our service.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing these significant issues to our attention. We sincerely apologise that you were unable to reach us by phone and that your emails have gone unanswered. This is completely unacceptable, and we are disappointed that we have let you and your child down during such an important time.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will contact you immediately to track down your order, provide a full explanation, and process a refund so you can source your child's stationery elsewhere.
We value your feedback and appreciate the opportunity to improve our service.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Its highly unfortunate that it takes a Hello Peter complaint to finally receive some sort of acknowledgement and response from Waltons, you are a massive company thats been around since I was in school and this is the last thing I expected to receive in terms of service from your company.
Im not the only highly disappointed customer/parent, there are others at Monte Vista Primary Cape Town who have placed orders and heard nothing since, who have been unable to get hold of ANYONE via any contact number and receives no response via emails.
I've received your support ticket via email, thank you.
I trust this will be resolved urgently as my child requires her stationary
Regards
Siddeeq
Its highly unfortunate that it takes a Hello Peter complaint to finally receive some sort of acknowledgement and response from Waltons, you are a massive company thats been around since I was in school and this is the last thing I expected to receive in terms of service from your company.
Im not the only highly disappointed customer/parent, there are others at Monte Vista Primary Cape Town who have placed orders and heard nothing since, who have been unable to get hold of ANYONE via any contact number and receives no response via emails.
I've received your support ticket via email, thank you.
I trust this will be resolved urgently as my child requires her stationary
Regards
Siddeeq