Pathetic Service

I would like to express my deep disappointment in Waltons and how irate I am at the fact that I need to constantly phone your Woodstock office to check on the back to school stationary for my daughter.

My husband placed an order online on the 5th January 2017, order #14607.

I phoned Woodstock office three times last week Thursday, to enquire how far the stationary is, to which I was told the stationary is with the couriers and should be at the Tygervalley branch for collection on Thursday afternoon.

I then phoned Tygervalley four times on Friday as well as again Saturday and they did not have the box and told me that they cannot locate the stationary, they can’t tell me where it is.

I phoned Tygervalley again this morning… nothing.

I phoned Woodstock three times today, as I am becoming increasingly frustrated at the fact that I need to keep phoning for an order which was placed on the 5th of January and I have STILL not received a proper answer.

Is this the type of service that we pay for? School starts on Wednesday and my child’s order cannot be located?

I do not understand how a Brand such Waltons has pathetic service such as this… whereby I need to keep phoning asking where my order is?

I cannot understand how nobody can locate the order?

I furthermore cannot understand how a company and brand such as Waltons can have issues with stationary if back to school is a norm every year?

We pay a lot of money for a service to be rendered, which is clearly not being done.

I need urgent feedback on my order, today, please.