ZZ
Zodws Z
1 reviews | Active since Jan 2026
17 Jan 2026, 18:10
Pathetic customer service!
Extremely disappointed with poor service received and lack of accountability for incomplete order delivered! I have been calling the store and sending emails without a response to query order ORD***. There is a missing item (name stamp) which was never delivered but was paid for! Sies! If you are not going to honor what I paid for as a consumer, then give me a refund. The delivery itself was a nightmare as a result of a rude, impatient, unprofessional driver.
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Replies (1)
Waltons Stationery's replyOfficial
19 Jan 2026, 13:15Dear Zodwa,
Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologise for the poor service you received, including the incomplete order delivery, the missing item (name stamp), the lack of communication, and the unprofessional conduct of our delivery driver.
We take your concerns very seriously and have opened a support ticket which you can reply to directly with any additional information you'd like to share. Our Customer Success team will investigate this matter thoroughly and work towards a resolution for you, including addressing the refund for the missing item.
We genuinely regret that we did not meet your expectations and appreciate your patience as we work to make this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply19 Jan 2026, 13:15
Official
Dear Zodwa,
Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologise for the poor service you received, including the incomplete order delivery, the missing item (name stamp), the lack of communication, and the unprofessional conduct of our delivery driver.
We take your concerns very seriously and have opened a support ticket which you can reply to directly with any additional information you'd like to share. Our Customer Success team will investigate this matter thoroughly and work towards a resolution for you, including addressing the refund for the missing item.
We genuinely regret that we did not meet your expectations and appreciate your patience as we work to make this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Elzabé Curlewis (Waltons Customer Success Partner)