Parhetic service - Waltons

My twins primary school did a deal with the Waltons for stationary. I placed an order with the email address provided made payment sent proof of payment as well as two forms which was required. Payment was made on 13 December and submit it to the email address with the forms required. To date I have received no response to my email I sent multiple numerous emails to Vanessa Vester and James Nolan I called a call center, what is left on hold for seven minutes, I send emails, my husband and I both do and nobody responds. the service from Waltons is actually disgusting, the fact that this company still in operation is beyond me. My kids go back to school in two days where is my stationary that I paid for is this the service you are providing?????