Ordered from website and being sent from pillar to post - still no delivery 6 weeks later

I placed on order ( ********** 0017) on the 2nd of December 2017.

The first contact was made by Selephi Madonsela who promised to have the order released within 3 days. With no information or update, I then called a week later to follow up; after being sent from pillar to post a guy named Tshepo eventually promised to resolve the order. Yet another empty promise. I tried him 2 days later and he promised to revert within 24 hours which again did not happen. I was eventually informed by Tshepo and Yvonne White that some items were not available. I requested those get refunded and available items be delivered. At that point Yvonne promised to resolve same and issue the refund immediately. With no update or delivery, I made contact again and she passed me on to Selephi, who called me on the day while I was on holiday (5th Jan), she even asked me what has been delivered; this is perplexing to me because it indicates even their systems are flawed if they can't even see dispatch/delivery statuses; even when I go online now, there is no tracking information which tells me nothing has been done about my order. That aside, it's now been 5 days since last contact and I still haven't received any further updates

This order has now cost me over 10 calls, including roaming charges for receiving a call from them while I was on holiday.