Ordered and paid, no communication and no items

Really disappointed with an online purchase that I initially thought didn't go through. Then ordered again the same item and paid with Ozo. Phoned them two days later as I received no confirmation of order. They said that they have received both payments and that the one order will be delivered the next day and I will receive and e-mail about the repayment of my first purchase. I have not received any communication and no delivery.