order paid and missing items not recieved
Subject: Urgent: Missing Items and Poor Service from Cape Town Branch
Dear Waltons Customer Service Team,
I am writing to express my extreme dissatisfaction with the service I have received from Rowenda, a sales representative at your Cape Town branch. We ordered stationery items for Hebron Christian Academy, but have not received all the items we paid for.
Despite previous emails, we have not received any updates on the missing items. With Rowenda currently on leave, we are left in the dark about the next steps. I urge you to address this issue promptly.
As a first-time supplier to our school, I expect a higher level of service. The lack of communication and missing items are unacceptable. I request that you:
1. Investigate this matter immediately. 2. Provide a clear update on the missing items. 3. Ensure timely delivery of the outstanding items.
I have attached the list of missing items for your reference. I appreciate your prompt attention to this matter and look forward to a resolution.
Sincerely,
stephen Hebron Christian Academy
Thank you for bringing these issues to our attention regarding Hebron Christian Academy's stationery order from our Cape Town branch. We sincerely apologise for the missing items and the subsequent communication challenges you've experienced, particularly with your designated representative being unavailable.
We understand the importance of complete and timely delivery for school supplies, and we acknowledge that this situation has fallen short of the service standard you should expect from Waltons. We have logged a priority ticket regarding your missing items and will ensure this is escalated to the Cape Town branch management team.
You will receive a ticket number shortly which you can reference in any future communications about this matter. Our team will review your order details and the list of missing items you've provided.
We value our relationship with educational institutions and appreciate your feedback as it helps us improve our service.
Thank you for bringing these issues to our attention regarding Hebron Christian Academy's stationery order from our Cape Town branch. We sincerely apologise for the missing items and the subsequent communication challenges you've experienced, particularly with your designated representative being unavailable.
We understand the importance of complete and timely delivery for school supplies, and we acknowledge that this situation has fallen short of the service standard you should expect from Waltons. We have logged a priority ticket regarding your missing items and will ensure this is escalated to the Cape Town branch management team.
You will receive a ticket number shortly which you can reference in any future communications about this matter. Our team will review your order details and the list of missing items you've provided.
We value our relationship with educational institutions and appreciate your feedback as it helps us improve our service.