Order not received

I ordered my daughter stationery on 25.12.2025 in the morning I paid and I was given order number after making the payment I was advised I will receive an email confirmation of my order I have not received any communication for Waltons Back to School regarding my order I called this morning I was advised they will check and get back to me I called the Claremont in Cape Town because I had to choose that branch of collect the order they guy told me they will check and get back to me but they not promising any thing and I called the main office I was advised the same thing by the lady that I spoke too in the morning, I called again around 3 to find I was transferred to back to school no picked up the line I then called again the lady that transferred me to the back to school department just told me to hold and continue doing what she was doing she didn't put me on hold I assume she just put the phone on the side and the transferred me again then I called again she dropped the line when she heard it was me. She told me she will call me back she did she took my details again and said she will call back she just needed to find out something and then she dropped the line.