DD
Danielle D
1 reviews | Active since Jan 2024
23 Feb 2025, 15:20
Online order service is worse than waiting for a parcel from the national postal service.
I placed a order online on the 11th of Feb and every time I check the delivery date to my local store is moved further and further back. It is still listed as "processing" and I desperately need the ink I ordered. I am beyond frustrated and disappointed. I emailed their customer care and just got a automated reply and no follow up from their side.
If I ever get my order I won't be ordering from them online ever again. Worst experience of my life.
Helpful (0)
Replies (1)0
Replies (1)
Waltons Stationery's replyOfficial
24 Feb 2025, 13:33Dear Danielle,
Thank you for bringing these issues to our attention regarding your ink cartridge order placed on 11 February. We sincerely apologise for the repeatedly postponed delivery dates, the ongoing "processing" status, and our lack of response to your customer care email.
We understand your urgency in receiving your ink order. We have logged a priority ticket regarding these delivery delays and communication issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Thank you for bringing these issues to our attention regarding your ink cartridge order placed on 11 February. We sincerely apologise for the repeatedly postponed delivery dates, the ongoing "processing" status, and our lack of response to your customer care email.
We understand your urgency in receiving your ink order. We have logged a priority ticket regarding these delivery delays and communication issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Waltons Stationery's reply24 Feb 2025, 13:33
Official
Dear Danielle,
Thank you for bringing these issues to our attention regarding your ink cartridge order placed on 11 February. We sincerely apologise for the repeatedly postponed delivery dates, the ongoing "processing" status, and our lack of response to your customer care email.
We understand your urgency in receiving your ink order. We have logged a priority ticket regarding these delivery delays and communication issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Thank you for bringing these issues to our attention regarding your ink cartridge order placed on 11 February. We sincerely apologise for the repeatedly postponed delivery dates, the ongoing "processing" status, and our lack of response to your customer care email.
We understand your urgency in receiving your ink order. We have logged a priority ticket regarding these delivery delays and communication issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.