Online Order is an Offline Order

<p>I ordered stationary online on 19/12/2016. After I completed the order and selected EFT payment the website showed an option to store the banking details to PDF and this caused the website to crash. By that time I had not banking details or reference number so I phone customer care on 20/12/2016.</p> <p>Jonathan gave me the banking details and told me to use the Order as reference for the payment which was immediately paid and proof sent to him. On 3/1/2017 I logged in to see where the order is only to find out it was cancelled. I phoned in again and was told by Kennith that they can see the funds but is has to be allocated to the correct department and it can take up to 4 days. This is unacceptable as this stationary is required by latest 4/1/2017. This needs to be sorted as a matter of urgency, otherwise I will go buy the stock somewhere else and Waltons would need to refund me.</p> <p>I will never use the online method again.</p> <p>This is shocking for a company of your magnitude.</p>