Online order has not been delivered

I ordered a Storage Drawer (order 6325) in Waltons online shop [URL Removed] and paid for it incl R45 delivery charge on 27.05.2015. Nothing was delivered and the company failed to respond to my email sent to [Email Removed] on 01.05.2015. Today (8 days after) I phoned their Customer Care Service and after several redirection calls they told me that a person responsible for online orders was not available. A girl promised to call Cape Town branch to find out about the delivery of my goods, but nobody bothered to come back to me. I have experience in online shopping both internationally and within South Africa. All deliveries are very fast with the facilities to trace your order online and in most cases with free delivery. I honestly did not expect such bad service from a big well known company like Waltons. Unfortunately I must admit that they are way behind their competitors in online shopping. Either they should dramatically improve this sector of their business or stay out of it and stick to their well-established traditional shops. It is my worst online shopping experience so far and I want to say to all consumers: \Don't ever order anything from Waltons online.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;858287;26;9;5;0;0;0;0;5;15/06/03 15:12;267;NULL;15/06/03 12:33;15/06/03 10:45;So friendly and professional;8,41E+12;SIMPHIWE THABEDE;;I recently had my car damage assessed at North City Panel Beaters and Simphiwe, from Outsurance was honestly the most helpful! I was early and he managed to accommodate me. He was helpful the whole way through and friendly too! Just what you need when you have been in an accident.<br> Thank you Simphiwe for the great service, keep it up! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;465731;872461;32;2;0;0;0;0;2;15/06/05 12:22;267;NULL;15/06/05 9:41;15/06/05 7:55;PATHETIC SERVICE!;***;HR Department;***;I am ab****ely digusted in Ekuruleni Germiston.<br> <br> I have been phone 7 diifferend numbers to speak to someone that can actually just help me with some street lights that are out in Germiston/Bedfordview.<br> <br> I spoke to someone by the name of Paul. Who claims that he cannot help me at all. He cannot give me a number and when i told him that the service that they give is pathetic he puts the phone down. <br> <br> I phone again only to find that he answers again and when i ask him for his supervisor he sais that he does not have one and tell me i am rude and puts the phone down again. <br> <br> The third time i spoke to a lady who says she does not know a paul and put the phone down again.<br> <br> I have been struggeling to get a hold of ANYONE who can help me. I am really disgusted in this. As this is the worst service that i have ever had from Ekuruleni.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;527104;61;22;2;0;1;0;0;2;15/06/05 18:22;267;NULL;15/06/05 15:20;15/06/05 13:55;POOR SERVICE;9,31E+12;Candice Nel;***;To Whom it may concern,<br> <br> I am not impressed with the service we have received. I have sent a claim back process email to Discovery on the 18th of May, they have proceeded the first claim but we are STILL waiting for the second, they had paid the money to the doctor and not to us, where the proof of payment WAS ATTACHED. I then phoned them again on Monday (1st June) and spoke to a Candice Nel,(Key Care Department) she had told me that she is going to continue with the claim and then she had gone on leave and just dropped everything she was dealing with which is UNACCEPTABLE!!!!She had told me that it takes 2-3 Days to reprocess it and then gets released on the 3rd day and should of shown on the 4th day, BUT STILL NOTHING. We have still not received feedback and it is already been the 5th working day since I phoned and we are still waiting, where no one has even bothered to give any feedback what so ever!!!! I then phoned again today and then Craig De Vos has been a great assistance in this regard, it will be EFT'd on Monday and will then be paid hopefully on Thursday. This is poor service from Discovery I would of expected much better.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;191979;765374;14;5;0;1;0;0;5;15/06/07 13:17;267;1;15/05/25 16:32;15/06/07 8:50;Star performer who deserves recognotion;8,31E+12;Rafiek Robertson;***;I am currently out of South Africa till mid June and was expecting your returns team to replace an item that I had ordered (RRN-f17b-3bdb). The process was completely botched by your returns team and I was certain that I would not receive the item prior to my trip. I made several calls and sent several emails to [URL Removed] without any response. No feedback whatsoever!<br> <br> Then I had the pleasure of speaking to Rafiek Robertson, a true star among the useless staff at [URL Removed] Rafiek kept me in the loop and went way beyond the call of duty to ensure that I received my item on the day that I called. In his personal capacity he even smsed me to ensure that I received my goods. This type of brilliant customer service is rare in South Africa and very few people take genuine pride in what they do. Rafiek showed true leadership by taking 100% responsibility for the situation and by going the extra mile to resolve it. It is only because of Rafiek that I will continue shopping at [URL Removed] as your other staff are pathetic. Rafiek's high standards should be used as a benchmark for your other staff members.<br> <br> Once again, brilliant service, I hope Rafiek Robertson is rewarded.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;400862;624;4;2;0;1;0;0;2;15/06/08 12:29;267;5;15/06/08 9:58;15/06/08 8:02;Klagte nie bevridigend hanteer nie;7,21E+12;Karabo Molefe;***;Het n klagte gepos op 1/6/15 Samsung het terug gekom na my maar stel duidelik net hulle kant wil glad nie na die verbruiker se kant luister nie vir persoon gevar kry iemand wat afrikaans praat geweier so weet julle dit was my laaste aankoop van samsung produk net uit om die verbruiker uit te byt het hoeveel eposse direk gestuur aan julle geen terugvoer uiter swak sal my skaam as ek samsung was sal almal afraai om samsung te koop vinnig om jou geld te vat maar swak om diens te lewer;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;859882;353;5;2;0;1;0;0;2;15/06/10 16:09;267;NULL;15/06/08 13:31;15/06/08 11:42;Payment Unallocated;***8;Billing Department;***;I paid Multichoice on the R590 on the 10nth May and until now the money is not allocated. I have called the client service for weeks not and sent the proof of payment to unallocated payments, payments, dineo moloi, clive maluleke and to escalations and its almost a month and still the payment is not allocated. Every 2 days I am disconnected and I have to call them and send the same proof of payment and yet nothing has been done.Its the new month now and I am still struggling, how do I pay for the new month is for a month the payment is not allocated. The reference number is ***8 and the the case number that was given to me is *** and still nothing has been done. I paid the money of EFT and this is my brother's account .I am wondering how long it will take them to fix the problem so that I can pay for the new month, really this is unacceptable that you are switched on and off yet you have paid and you have to call them every 3days to explain the same story and send the same proof of payment.Worse today I was put oh hold for so long yet nothing was done and I am switched off again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;657775;33;1;2;0;1;0;0;2;15/06/09 8:58;267;NULL;15/06/09 6:20;15/06/09 4:31;incompetence;***;Eish;***;Disgusting service from fnb that many ppl have become accustomed to. I had insuffucient funds to cater for me debit orders the very next morning I did a transfer immediately to facilitate for this...because fnb says with in contact this can be done. NOT I transfered the funds and fnb returned every debit. Pathetic service then my savings account goes into a negative figure and my cheque account displays the incorrect balance. Surprisingly fnb has done this before. And I have had to pay the this incompetence. I am tired of fnb incompetence. So I started encouraging ppl to leave fnb and updated all this incompeten on facebook. I will be doing this until to get 100 ppl to leave fnb and so far this is becoming to easy. Do not another calling me as I will hang up....pay me back my inconvenience. Remember 100pl that is what this will cost u. Enjoy ur day;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;717688;540;1;2;0;1;0;0;2;15/06/10 11:54;267;5;15/06/10 9:16;15/06/10 7:27;Charged Incorrectly and still awaiting feedback;8,80E+12;;***;I received my monthly credit card bill and noticed differences to what I should have been charged as per the fees guide. 28/05/15 I called in and queried it, got a reference no *** and lots of smses but no phone call. I was asked in 1 of the smses to email through my statement which I did along with the fees guide and listed my various issues with the statement. 02/06/15 I called back as I had heard nothing. Listed my queries again and laid a complaint ref no ***...I received a call a day or 2 later from an agent that only knew about 1 of my queries and didn't really have any feedback for and said she will investigate and get back to me. I still have heard nothing. <br> My queries are as follows:<br> Interest Rate stated on the pricing schedule is 19.5% whereas it appears as 20.20% on my statement.<br> Inclusive of vat, I am being charge of a service fee of R60. When compared to the pricing schedule is states R40. It cannot include the transaction bundle fee as that fee is listed on its own.<br> What is the Arrears Interest amount for? I was not in arrears with this account and even if it is just interest, why am I being charged interest? I should be benefiting from 60 days interest free.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;575990;793962;16;2;0;1;0;0;2;15/06/10 13:06;267;NULL;15/06/10 10:33;15/06/10 8:39;still no response on 6GB used in one day;***;;***;We have received your HP post and have the below update you.<br> On affected number *** there has been usage hence your data is depleted.<br> We can send you your usage report at your request.<br> Apologies for any inconvenience caused.<br> Regards<br> Bulelwa Guma<br> Social Media <br> Telephone: 081 180<br> <br> this is the response i received on the 03rd of june i am still waiting for a report & explanation i am so fedup with the service we receive yet we pay for this internet;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818692;793962;16;2;0;1;0;0;2;15/06/11 13:49;267;NULL;15/06/11 11:13;15/06/11 9:22;Internet not working properly;8,50E+12;;***;I have 4mbps ADSL Line but the speed i am getting is way less than the speed i should get. Follow the link to see the speed, [URL Removed]<br> <br> my number is ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;861936;85;16;2;0;1;0;0;2;15/06/17 14:04;267;NULL;15/06/13 11:24;15/06/13 9:37;Phone not repaired;6,60E+12;Autopage;***;My Huawei P6 kept rebooting . Up to 10 times and hour. I took it to Autopage East London and the service was exlemplary. Unfortunately they had to dispatch the phone to Autopage Johannesburg and I had to wait almost 6 weeks to get it back. I was impressed that they had updated the software to Kitkat, however, the fault was not attended to. It still keeps rebooting almost every time I touch the screen, and the new software is in English and Japanese . Even Autopage East London can't remove the Japanese of the phone. Autopage Johannesburg now want me to return the phone again. I can't go another 6 weeks without a phone. I did mail Autopage Johannesburg via there website , but have had no response. Any suggestions how I can resolve this issue...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;257388;1258;14;2;0;1;0;0;2;15/06/17 9:29;267;NULL;15/05/30 15:00;15/06/16 5:02;Sick to my stomach;;Papi;***;I went shopping and while paying for my<br> shopping my 20 month old daughter was<br> planning with the gift wrap paper that was at<br> the tills. I reprimanded her, telling her to pack<br> it back. Papi, a staff member working for Mr.<br> Price Home walked up to her with his crotch<br> right in her face and started unbuckling his<br> belt! I have no idea whether that was meant as<br> a ***ual advancement or as a threatening<br> gesture. Which ever it was, it was inappropriate.<br> If she was doing damage to anything in the<br> shop or annoying customers, that could have<br> been addressed with me. Feeling sick to my<br> stomach...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;235861;893260;16;2;0;1;0;0;2;15/06/17 9:54;267;4;15/06/17 7:23;15/06/17 5:27;Customer Care failing to respond;7,50E+12;;***;MTN Ref ***.<br> <br> Query is open from February this year!! My last 3 efforts via email communication have gone unanswered.<br> <br> I get the feeling MTN are hoping I will let the issue drop. Not going to happen. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;562892;353;5;2;0;1;0;0;2;15/06/18 12:08;267;NULL;15/06/18 9:36;15/06/18 7:41;Bad service;6,31E+12;Dstv;***;Subject: Re: **** poor service simcard *** I'd *** [#***]<br> <br> Dear DSTV,<br> <br> Please listen to my plea.<br> <br> On the 25th of May I paid an amount of R700.. This morning my Dstv was suspended! <br> This was not the first time this year!<br> <br> Maryna Boshoff;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;864876;33;1;2;0;1;0;0;2;15/06/23 13:22;267;NULL;15/06/23 10:26;15/06/23 8:55;4 week to open a simple business bank account!!!!!;9,01E+12;Management;***;I completed the online process to open a business acc, someone contacted me, sold it really well, this was on the 26/05. They directed me to go online and upload my documents,i only uploaded my id and not the rest of my docs, but you cannot go back in and re upload it did not allow me, I phoned online service and spoke to a consultant he said its not a problem I must email him all the docs directly, this was on 1 June, I followed up with him, he said he has received everything and someone will contact me in the next 48 hours, by Wednesday afternoon, nobody called, so i went into a branch, there was nothing they can do as the process was done with online services. I ended up going into the branch 3 times after that and called online services about 6 times in total. A manager at FNB Bedfordview had to escalate this! It took alot of my time that i am supposed to be running my business and a lot of airtime ! And made me very upset i finally got my account opened 19/06 after threatening to go to another bank and leaving FNB even in my personal capacity! no one ever called me, service was just horrible- worst banking experience ever! i am wondering if i should stay with FNB! Ridiculous!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;158823;202;9;2;0;1;0;0;2;15/06/23 15:13;267;5;15/05/25 12:30;15/06/23 10:46;Witheld Information - ********* behaviour;31325;Karen Frank;***;In May when I did a query regarding cover for a procedure that my insured dog required I was informed that this procedure was excluded from the policy.<br> <br> The initial policy documentation does mention that there are some exclusions, however these are not disclosed upfront.<br> <br> Only once I requested cover clarity when required for a procedure, a document was sent to me stating for my breed of dog this procedure was excluded.<br> <br> Breed of dog is a pre-requisite on enrolment forms when cover is taken out, surely at that stage specific exclusions for a breed should be disclosed.<br> <br> I definitely would not recommend anyone deal with Hollard and in this case specifically the Pet Insurance product, seems certain information gets withheld until needed to dispute a claim.<br> <br> Bad practice and ********* behaviour.<br> <br> You are warned stay away and go somewhere else, tread wearily.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;848426;802199;18;2;0;1;0;0;2;15/06/23 15:47;267;NULL;15/06/23 13:16;15/06/23 11:20;Seriously angry;9,61E+12;;***;I have complained about my camel activate cigarettes not having menthol ***** and while I had no proof, they came to rectify my complaint. Now I have three without ***** and proof. I though this error was rectified, but I've been buying from the same place. I'm very disappointed.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;725794;775087;18;2;0;1;0;0;2;15/06/30 12:00;267;NULL;15/06/24 9:20;15/06/24 7:33;Sick of poor service and poor quality products;8,41E+12;Repairs Centre / Call Centre;***;I have had issues with these people from the minute I took up a contract with them. The laptop has given me issues from October 2014. Then they refused to let me get out of the contract. <br> The call centre is not helpful, the supervisors are not helpful, the repair centre is just as unhelpful, I have called countless times to report this. have threatened legal action - Im still waiting for a letter from their legal department since January stating why I cannot get out of the contract. <br> All I get from them are calls from sales people trying to get me to take on another contract. I dont know what makes them think I would at this stage. And with every sales call I have requested the issue to be resolved instead of them selling me more of their poor quality products and each time I have been told a note had been made for the laptop to be collected. its now June - 6 months down the line...I can count how many times Ive switched the laptop on one hand! And now it doesnt even do that!<br> My last call to the on 08 June 2015, I was advised collection would take place in 3-7 working days...Im still waiting.<br> I cannot express how sick I am of this!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;358165;688455;22;5;0;1;0;0;5;15/06/26 16:26;267;NULL;15/06/25 13:47;15/06/25 11:59;Good services;5,70E+12;Lorna Julius;***;I was assist very good by this lady, she is otstanding;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;194848;357;16;2;1;1;5;3;5;15/06/29 13:51;267;1;15/06/29 10:53;15/06/29 9:24;Wheel clamped;F van Jaarsveld;Security;***;I went to Virgin Active gym at about 19:00. I saw a car pulled out on the left hand side and I parked in the parking the car was in. a Car stopped left from me next to the motorcycles. I saw a board on the wall that stated you should call the mentioned number to arrange for parking here. I assumed it was during business hours as there was nothing else mentioned. <br> An hour later I came out and security had clamped my wheel, I had to pay a fine of R100 to have my car released. <br> Security then explained to me that my wheel was clamped because I parked on a disabled parking, first of all there was no disabled signs against the wall visible for anyone to see. 2. the sign painted on the parking lot is faded and invisible. I asked why they didn't clamp the car next to me and he said that the person went to swipe his card quickly. If it was for about 40 minutes it would have been acceptable but not for an hour. How does rules apply for some and not others, and how can you adhere to rules that are not displayed clearly?<br> My father is disabled and I have respect! If I knew it was a disabled parking I would have parked somewhere else!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;179335;711857;22;2;0;1;0;0;2;15/06/29 14:30;267;NULL;15/06/29 11:51;15/06/29 10:03;FEDHEALTH DOESNT PAY BILLS ;830606;FEDHEALTH;***;I just want to warn the community about a very unfaithful medical aid. I joined fedhealth 2*** March I was sick I called their nurse to ask for which home remedy can I use coz my leg was swelling up. I didt fall or bend she said no thats critical go to emergency. She put me through to ambulance. In hospital I was admitted, Fedheath never paid a dime saying I joined with conditions i never declared. Damn! I said I was with discovery health since 2008 call them and ask which condition I had? They said the Dr who admitted me must send a letter I went to Dr O Maitso he gave me a letter, Fedhealth said in Feb when I went to Dr Maphisa what was wrong I went there for prescription of contraception. They want that evidence if not they will not pay. <br> So please people be warned never join this scheme its a ****, I am waiting for lawyers to act on my behalf and I have repoerted them to council for medical aid. They were supposed to reply on 18 June they have not. when I cancelled they said I must give them 3 months notice, I also cancelled my mother's membership which I paid for and go back to Discovery.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;696259;36;15;5;0;1;0;0;5;15/06/30 12:12;267;NULL;15/06/29 9:41;15/06/30 7:45;Caring About Service;9,41E+12;Deon;***;First Burger That Came Around Was Hard And Tasteless, Not Wanting To Make A Scene , Deon The Manager Made My Day By Providing Me With A Whole New One ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;756281;23;1;2;0;1;0;0;2;15/06/30 12:50;267;NULL;15/06/30 10:08;15/06/30 8:23;ACCOUNT NOT WRITTEN OFF ;***;;***;THIS IS RELATING TO A COMPLAINT THAT I LOGGED LAST IN SEPTEMBER 2014-***.ON THE 11/09/2014 AGENT AbdIn Dawud(SENIOR CONSULTANT SERVICE RECOVERY UNIT) CONTACTED ME QUERYING ABOUT MY COMPLAINT.WHEN THE AGENT WAS INFORMED ABOUT MY COMPLAINT HE THEN REQUESTED FOR DOCUMENTS TO BE SENT TO HIM ,THESE DOCUMENTS WAS THEN SENT TO HIM.ON 16.09.2014 EMAIL RECEIVED FROM AGENT WHO CONFIRMED DOCUMENST HAD BEEN RECEIVED AND SENT TO THE RELEVANT DEPARTMENT FOR CONSIDERATION. ON THE 18.09.2014 I RECEIVED AN EMAIL FROM AGENT CONFIRMING THAT THE DEBT WILL BE ABANDONED BY THE CREDIT CARD LEGAL DEPARTMENT AND THAT THE FILE WILL BE CLOSED WITH THE ATTORNEYS AND RETURNED TO BANK.IT WAS ALSO INDICATED THAT NO LETTER WILL BE ISSUED FOR THIS MATTER AND THAT THE EMAIL I RECEIVED WILL BE PROOF.<br> TO DATE I HAVE BEEN HARRASEED BEDT COLLECTOR :DALY CREDIT CORPORATION AND NOW THEY ARE WANTING TO ISSUE A JUDGEMENT .<br> PLEASE CAN SOME ONE ASSIST ME FOR THIS IS VERY BAD SERVICE FROM STANDARD BANK.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;718712;722;15;5;0;1;0;0;5;15/06/30 13:36;267;NULL;15/06/30 11:04;15/06/30 9:09;IMPRESSIVE;9,01E+12;Nicoly;***;Nicoly greeted me and my partner . Asked us what we would like to have .And she gave us all the options . All of them...She had this smile on her face that said a lot,,,, i ddnt hesitate to ask .... She was the best... Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;766842;167;23;2;0;1;0;0;2;15/07/02 9:47;267;NULL;15/07/02 7:02;15/07/02 5:20;Service unreliable;6,71E+12;;***;Had a break-in to my house yesterday during day time. <br> Alarm was triggered but ADT claims they received no signal.<br> However when ADT person come to test alarm it tested perfectly and we received a call within seconds. <br> We never had any problem with their service when we by accident triggered false alarms before.<br> What concerns me is the only two times I had a break-in to my house (previous one was about 2 and half years ago) was the only times ADT did not receive a signal.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;360001;33;1;2;0;1;0;0;2;15/07/03 9:24;267;NULL;15/07/03 6:48;15/07/03 4:57;Why without any warning;8,91E+12;;***;so this morning I get a huge surprise, R2406 taken from my account and ref is fnb card, no warning before or a call or email from my private banker. And if I ask what this is I am only going to get a short and rude answer. Why do I have a black fnb account with a private banker that doesnt do anything for me? When I ask for information I always wait long and when I get a response its still not what I was wanting. No effort to make my banking easier and work better for me, but I pay R350 a month for the account that is pathetic. I don't want my private banker to phone me now, I want someone else that can do the job right and keep me satisfied. Money being taken from me without warning or notification in advance is unacceptable and with only a ref stating fnb card. Why do I have to pay your money in full immediately but when you make a mistake it needs to be investigated and maybe within 2 weeks I get something. I am strongly thinking of moving all my stuff away from you because I dont receive anything as promised and getting *****d;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;116345;353;5;2;0;1;0;0;2;15/07/06 11:56;267;5;15/07/03 8:48;15/07/03 7:29;DSTV DO AS THEY PLEASE ;8,01E+12;FINANCE ;***;Last year I cancelled my debit order with them and again they do as they please. When they feel to reload the debit order information on their system they will do it without informing the client, you only see via sms from your bank that they debit an amount out of your account. <br> <br> They do not even care if no funds are available in your account, you as the client without notice needs to bear the return funds. <br> <br> I phoned in this morning and the lady could not see the debit order and indicated I needed to wait 2 working days before phoning again to hear if they received the order. <br> <br> I cancelled my debit order and would like to stay a cash payer.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;869199;704391;9;5;0;1;0;0;5;15/07/03 16:27;267;NULL;15/07/03 13:52;15/07/03 12:00;Superior quality of service from Solomzi at MiWay ;***6;Solomzi;***;Mr. Solomzi Mbobo, is an exceptional representative of MiWay customer service, he was patient, efficient, knowledgeable and attentive. He provided excellent service in response to my simple queries.<br> <br> Thank you and keep the up the great work!<br> <br> Still a smiling client. (So far...);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;645384;759241;9;2;0;1;0;0;2;15/07/06 13:00;267;5;15/07/06 10:22;15/07/06 8:33;BAD SERVICE ;8,71E+12;;***;I took out a One Plan Health Insurance Policy.<br> They debited my account with the wrong amount, then they took of my son for no apparent reason, I then contacted them to state that the policy inception date is wrong, they then changed that and sent me yet another policy schedule, then after not even a month, they send me another policy schedule with an price increase and then yet again another wrong inception date.<br> <br> Then they don't debit my account.<br> <br> DO I or DON'T I have a medical health insurance, because I have contacted the customer call center and it is like dealing with a brick wall.<br> <br> I have put a stop order on this debit, until someone contacts me that can actually inform me what is going on.<br> <br> As I have now got three different policy schedules with three different amounts and NO idea who is covered what is covered and if this is ACTUALLY a medical insurance worth having.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;869786;893260;16;2;0;1;0;0;2;15/07/13 14:44;267;NULL;15/07/06 11:39;15/07/06 10:17;Wrong billing;A105667;;***;I received an SMS this morning (6 July 2015) stating that my phone will be blocked due to the fact that I have reached my limit of R1000. MTN has just debited my account last week, how can I already reched R1000. I make my personal calls from a landline and I use watsapp to communicate with my friends and family. I don't understand how I could be owing R1000. MTN's service is so ridiculous, I have been calling the Customer Service line the whole morning, but I cannot get through to any agent, the calls get cut while I'm holding. This is ridiculous and very disturbing for such a big company. They do not even have an E-mail address for customers to use if we need to send queries through to them. This is very disturbing, I have been a loyal customer since 1998 and this is the type of service I get? I need for someone from MTN to call me and rectify this problem as I now cannot make any phone calls from my cellphone. What will happen in an emergency situation? I don't use my phone carelesly because I want to avoid blockage. MTN is ripping us off, I'm so upset about this;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;103605;28;1;2;0;1;0;0;2;15/07/07 12:37;267;NULL;15/07/07 9:56;15/07/07 8:10;Provide the requested information;7,91E+12;;***;I signed as surety for a student loan a few years back. The loan in question no longer shows on the student's profile. I am however still paying the loan but nobody seems to be able to help me with an account number or settlement amount. The call center keeps referring me to the student bureau and the student bureau in turn tells me that they are not allowed to provide me with any information, as the account apparently belongs to the student. As mentioned before, it does not show up on his profile, so he too is unable to obtain the account number and settlement amount.<br> <br> With this complaint you will find my ID and mobile numbers. Please use it to call me back with the account number and settlement amount as I would like to put an end to this saga.<br> <br> I urge you in the strongest terms to prioritise this request.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;410264;28;1;2;0;1;0;0;2;15/07/08 12:17;267;NULL;15/07/08 9:43;15/07/08 7:50;IF YOU GIVE A TIME FRAME TO SOMETHING PLEASE DELIV;A***7;HR;***;Re: Request for Irp5<br> <br> <br> <br> Thank you for your e-mail to the Employee Data Management team.<br> <br> <br> <br> Your request, with activity number 1-FY8996, has been received and is being attended to. We will respond to your email within 48 hours (2 working days).<br> <br> ITS NOW 4 WORKING DAYS NOW AND I HAVE NOT GOTTEN A RESPONSE BACK REALLY. WHY SAY 48 HOURS IF YOU KNOW YOU CANT DELIVER ON THAT TIME<br> <br> <br> <br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;315347;357;16;2;0;1;0;0;2;15/07/08 13:16;267;NULL;15/07/08 9:38;15/07/08 8:49;Billing error, thinking sorted, now harrassed;I***;Faiid, or Saiid;***;12/6/15, Received Vodacom bill of R7,051.65 for iPad. Always zero (contract), I use WiFi 99% of the time. Called Vodacom, spoke to Simangaliso, He said I had used 21 GB of data, I refuted. He logged complaint.<br> 13/6/15, Received a call from Sivu, who said they were investigating. I asked to escalate, which he did. I heard nothing further.<br> 2/7/15, Received SMS that R7,051.65 had been taken out of my account! Called Vodacom and spoke to Debbie, who said I had not requested a refund, which was strange, and asked to speak to a supervisor - Bongani, who said that my investigation had been closed, as I was not available. They had called the 3G line of my iPad. I asked to speak to the appropriate management.<br> Dane, senior consultant called, said that the account is correct, and I must pay. When I requested a report, he threatened me with no discount, and full amount. I asked to speak to his supervisor - Said, who said there was a billing issue, and would give me 80% discount, but I had to sign a form, which I did. He also said I must call my bank for a reversal, which I did. I intended to post a compliment, thinking this whole mess was resolved.<br> 8/7/15, Being harassed for payment;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;802909;793962;16;2;0;1;0;0;2;15/07/09 10:45;267;NULL;15/07/09 7:52;15/07/09 6:18;Telkom should be called HELLKOM;8,81E+12;Nondumiso Malinga;***;I have a problem with Network but it only affect my room so when I am in my room I can not get strong network coverage network comes and goes like a yoyo so i logged in a case which they said the will get back to me in 72 hours which they never did as always. I then called them around 6pm spoke to Lindiwe which she could not come up with a solution to why has no one contacted me. I then asked if I could speak to the Manager she then told me that Lungi Cele(manager) said she will call me back in 2 hours i then waited for 3 hours for the call and i decided to call which i then spoke to Sizwe Mthembu which he kept putting me on hold evry time i asked to speak to Lungi Cele (manager) after being on the line for an Hour they droped the my call which I had to call back again. last year I was having the same problem which Telkom never sorted it and now I am beginning to think porting my number to telkom or HELLKOM was the biggest mistake of my life. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;604973;793962;16;2;0;1;0;0;2;15/07/09 10:57;267;NULL;15/07/09 8:25;15/07/09 6:30;NO REPLIES FROM TELKOM;8,41E+12;Online;***;I submitted an online application for an Ipad Mini Retina over the weekend. Yesterday and today I have tried contacting Telkom via email and telephone, but with no luck. No emails are be answered and I was on hold for more than 20min with the call center before I hung up.<br> <br> How can it take this long to get a contract approved? Any cellphone provider I have been with has approved my contracts the same day as the application.<br> <br> I have tried phoning my local Telkom store, but as usual they don't answer their phones.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;871745;26;9;5;0;1;0;0;5;15/07/10 15:40;267;NULL;15/07/10 13:07;15/07/10 11:13;Great service;***;RANDALL;***;Fantastic service!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;316855;702561;6;2;0;1;0;0;2;15/07/22 11:56;267;3;15/07/13 9:21;15/07/13 7:29;No clear decline reason provided;7,70E+12;Matthew Williams;;I app**** for an RCS loan and my application was declined. <br> <br> The call center agent Matthew Williams told me I was declined due to affordability. I argued that this was impossible since my<br> Income is more than sufficient to cover my expenses. <br> <br> Matthew merely fobbed me off and told me to take it up with the credit bureau. I have access to my credit reports with Transunion, XDS, compuscan and Experian and I check them regularly. I know for a fact the info contained on them is correct. <br> <br> When I asked Matthew which bureau he was obtaining my credit information from he refused to tell me. <br> <br> This is completely unacceptable. I have a right to be provided with a clear decline reason and I have a right to know which bureau RCS is inquiring at so that I can double check they are holding accurate information on me. <br> <br> RCS your bad attitude and unwillingness to be transparent is unacceptable and just downright pathetic. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;532966;704391;9;5;0;1;0;0;5;15/07/14 17:37;267;NULL;15/07/14 15:04;15/07/14 13:10;Impressive and Efficient Service;8,80E+12;Nadine;***;I had some details to change on my policy. Nadine was very proffessional and helped me to change the details. She also asked relevant questions and helped with my request efficiently. Thank you Nadine :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;855929;765374;14;5;0;1;0;0;5;15/07/14 20:21;267;NULL;15/07/14 17:44;15/07/14 15:54;Great Customer experience ;;;;I ordered shoes on my takealot app on my phone on Thursday evening my order was due for delivery on Sunday, but before the delivery was made I had someone from Takealot call me to confirm the delivery date etc- and I was able to change the delivery date without any hustles. I loved that they have a cash on delivery option as well which I used- very innovative and considerate of different customer needs and preferences. <br> <br> My order was received today - I am happy with the seamless and effortless experience through out the sales cycle. Keep up the good work Takealot team & thank you. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839207;26;9;5;0;1;0;0;5;15/07/15 15:32;267;NULL;15/07/15 12:55;15/07/15 11:05;Brilliant and efficient service;OT***8;;***;Thank you to Lizelle Gouws in the claims team for the exceptional service and efficient manner in which my claim was dealt with, as well as their supplier, Platinum Repairs. The claim was lodged on 09 July 2015, and by 15 July 2015, the item was returned fully repaired and claim resolved. <br> <br> This compliment applies to all staff that I have had the pleasure of dealing with over the past, whenever I have had a claim, query, or general interaction.<br> <br> The customer service provided has always been of a great standard, and I trust this will continue.<br> <br> Thank you once again. <br> <br> Wayne Cable;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;873361;624;4;2;0;1;0;0;2;15/07/15 17:03;267;NULL;15/07/15 14:34;15/07/15 12:36;Samsung VOC Ref: ***;7,71E+12;Mary Maponya;***;Between 26 May 2015 - 04 June 2015, I sent through a Samsung S4 device for a LCD repair under warranty at the Roodepoort - Constantia Office Park Samsung Customer Care centre and was requested to bring with the Proof of Purchase. When I brought the POP I was referred to Samsung VOC to review and make the call on the repairs of my device. Contacted Samsung VOC shortly and 2 weeks later called them again to follow up on my query - I was told that my call was sent to the wrong department and that I have to log another service request which I did and it was assigned to VOC professional.<br> Now this pro requested the Proof of Purchase for the device on June 26th which I sent through via e-mail and has never contacted me back with feedback.<br> I have since sent e-mails on a 3rd day basis to establish what the feedback / hold up is with no reply at all instead I get told that they are busy and will contact me shortly. Now my phone is not answered at all and I have had to rely on people to phone VOC to get me the manager's details so that I can escalate this issue, this number does not get answered either. I have been without a phone since 26th May 2015, thank you so much Samsung VOC!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;497911;793962;16;2;0;1;0;0;2;15/07/16 15:13;267;4;15/07/07 12:40;15/07/16 10:46;Still being billed for services cancelled in June;***;;***;I moved from Durban to Cape Town and cancelled my phone line and ADSL line. These were done in advance and should have ended with no further billing beyond June. I recently received a bill for services up until the first week of August.<br> <br> I tried to call the call centre but could never get through, I tried to send a message via the Telkom website portal but have had no responses to 3 separate submissions.<br> <br> I have settled my account and refuse to pay further.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;240420;353;5;2;0;1;0;0;2;15/07/19 12:21;267;NULL;15/07/18 9:41;15/07/18 7:54;Put on hold indefinitely;8,41E+12;;***;I upgraded from Extra to Premium last night and the premium HD channels are not in HD. I called in last night after rebooting the decoder a few times. I was put on hold and the guy never came back. I called again at 9:30 today and it was the same story. <br> I want to know what do you think is an acceptable time to be on hold?<br> There is a serious problem with you customer support. I want my DSTV disconnected and I want to be refunded. I refuse to pay for poor service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;874860;893260;16;2;0;1;0;0;2;15/07/28 14:52;267;NULL;15/07/20 11:53;15/07/20 10:25;Billing Query;8,21E+12;;***;Hi,<br> <br> I recieved my statement for the month of June from MTN for the contract phone, I was not happy with it as the amount was very high and I did not understand why because my data is always swiched off, i use free company WIFI . The consulant I spoke to logged aa call for me to get the Itemiledd billing, this was on the 30th of June 2015, I have been following up and no one is coming back to me ragarding my request, the debit order date is approaching and I'm going to be debited the amount I dont even know what is made up of.<br> <br> I refuse to pay the amount hey are charging me bacuse I believe MTN billing is incorrect hence they taking this long in coming back to me with transactional datalevel of this bill.<br> <br> Regards,<br> Ray Nkosi;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876138;893260;16;2;0;1;0;0;2;15/07/31 12:28;267;NULL;15/07/23 9:53;15/07/23 8:01;mtn insurance is a ****;9,10E+12;mtn;***;it has been 3months and mtn insurance has not responded to me, I always get an automated email response and their phone is never answered... one would think its a ****, its really disgusting for such a big telecommunication company....;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844765;540;1;2;0;1;0;0;2;15/07/23 13:41;267;NULL;15/07/23 10:57;15/07/23 9:14;Removal of wrong #'s on accounts seems impossible;***;Mpho Pololi;***;I've been getting calls from African Bank repeatedly over the last week including Sunday for an account that doesn't belong to me. After telling all the consultants repeatedly that this person is unknown, I still get calls from African Bank. The last consultant that called me, i asked for the ref number so i can call their head office myself and request my number be removed, the agent refuses to give it to me because IT'S NOT MY ACCOUNT!!!!! Fed up with this, i call the complaints center, speak to Mpho and she advises that i need to give my ID number to get my number removed from the other persons account. REALLY?!?! I ask to speak to a manager, she puts me on hold for over 5 minutes and advises me that she has escalated this and i will receive an SMS when it has been done, but since i don't want to give my ID removal of a number is not possible, again I ask to speak to a manager, but conveniently they are all in a meeting. On top of all that she even took down the wrong cell phone number to be removed;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876236;25;1;2;0;1;0;0;2;15/07/23 15:55;267;NULL;15/07/23 12:49;15/07/23 11:28;Default Information not removed since 2014;8,16E+12;Lungile Kunene;***;I restructure my bond in 2010/11 as I was facing some challenges financially. I then paid in over R70 000 in 2013 as I was using my bond as my savings. I only realize after couple of withdrawals that I was in 3 month arrears because the portion of the deposit went to the arrears prior the restructuring. After couple of dispute, I then made an arrangements to pay over 6Month , of which I have honored that arrangements, but since then I have been trying to get my information updated from Experian , and this has restricted me to access credit for important things.<br> <br> I don't know anymore who at Nedbank is suppose to assist on this, I have sent email and called client services but they kept on promising to call me back with feedback , and no one call at all. If it was possible to move my bond elsewhere even if for higher rate , I am prepared to do that...This is not on for a bank that looks after its clients ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;399946;85;16;2;0;1;0;0;2;15/07/24 15:04;267;NULL;15/07/24 12:24;15/07/24 10:37;Autopage At It Again;6,40E+12;;***;Once again My phone has been disconnected for according to them paying late. I have been paying my account via eft for the more than a year and a half without any problems. But now for the last 6 months Autopage have decided that I must pay by the 15th of each month. I told them numerous times that I only get paid on the 25th of each month. When I queried this I was told that they were doing me a favor. They have now stopped ALL incoming calls as well as messages being left. This is a major security problem as I do not get messages if my banking accounts or debit card is being used. This is also my phone I use for buisness. I have been with this company for years and years but can not waite for my contract to be up. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;220420;772353;9;2;0;1;0;0;2;15/07/29 12:03;267;NULL;15/07/29 9:30;15/07/29 7:36;Faulty DQ Tracker Unit - No Shows!!!!;***;Vinesan Phillips;***;I have just joined Discovery Insure about a month and a half back. I had the tracker unit installed in my car and my wife has made 3 appointments thus far and no one has shown up as scheduled to fit a unit in her car.<br> That's problem number 1. Number 2 which is now really upsetting me is that my car's battery ha been dying for the last month or so since the fitment of the tracker. I assumed it was the battery and got is tested before replacement and was told it was not the battery. The only thing that has changed was the fitment of the tracker. I called to get an appointment asap as this going on will damage my battery and I cannot use my car, I need it as I use it to drop/fetch my kid from school. I get an appointment for 2 and a 1/2 weeks time?!!! This is not acceptable, you guys need to come THIS WEEK! Else you will find your tracker in a bin somewhere! I will hold Discovery accountable if my battery Is damaged in anyway possible. Terrible service thus far, the ball is in your court now! I will not wait till the 13th August! I want a call from Mr Phillips!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;648726;700685;38;2;0;1;0;0;2;15/07/29 12:46;267;NULL;15/07/29 10:08;15/07/29 8:19;Bad service- SIM not activated for 9 days.;***;Mweb;***;I am getting angrier everyday because I have called MWEB more than six times to activate my SIM card. This has been going for more than a week now. Every time I call them I have to hold up to 10 minutes. Even after that I will still be transferred from one department to the other before I could find someone who promises to solve a problem. Their service disgust me. I am sure anytime you will be deducting my account for a product I haven't even used. You can come take their modem if they are not willing to activate the SIM card.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;306332;827593;22;5;0;1;0;0;5;15/07/30 16:19;267;NULL;15/07/30 13:47;15/07/30 11:52;Excellent Product Knowledge;8,21E+12;Sifiso;***;I received a call back from Sifiso to help make a decision regarding my medical aid. At first I was so nervous because the market has grown so much, and knowledge would be key. Well Sifiso took me by surprise explained everything clearly and efficiently. What a pleasure to be dealing with someone that knows what he is talking about. His voice calming and he has excellent manners. Well done to excellence in service. I will be referring Jenus to further people due to his services.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;789987;807;14;2;0;1;0;0;2;15/07/30 17:07;267;NULL;15/07/30 14:36;15/07/30 12:40;headphones never came back;9,61E+12;game;***;i bought a pair of volcano headphones from game in george it broke so i took it back to get repaired its been 3 weeks and it stil hasnt come back when i went to the game store again they had no history of me ever giving it in like it just dissapeared i still have my receipt and box please help;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;244263;793962;16;2;0;1;0;0;2;15/08/03 15:45;267;NULL;15/08/03 13:12;15/08/03 11:18;THE BURMUDA TRIANGLE CALLED 10210;8,00E+12;CANCELLATIONS;***;I am horrified! trying to cancell my Telkom business lines since last week, first time I held on for 45 minutes only for the person to tell me that this is domestic cancellations and I will be transferred to the business section, when asked what is the number for future, she promptly rep**** that I can ask them that when they answer, needless to say that they did not answer after 15 minutes and for the phone to conveniently cut.<br> now on the phone again, in the morning 1h05 minutes no answer! trying my luck again and been holding for 33 minutes :-(<br> absolutely disgusting service!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;880316;85;16;2;0;1;0;0;2;15/08/04 22:26;267;NULL;15/08/03 19:55;15/08/03 17:59;CANCELLED NUMBER INCORRECTLY;8,41E+12;AYANDA;***;My number was cancelled incorrectly on 22 July 2015. I have made numerous call but auotpage is failing to active my number. I'm still without my number for two weeks and I need the number urgently for business and personal use. They always promising to resolve issues and get back to me, but never even phoning back. Most frustrating though is that it is IMPOSSIBLE in my experience to escalate an issue - management simply refuse to take calls, and get first line staff to block calls with excuses instead.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;830188;793962;16;2;0;1;0;0;2;15/08/04 10:00;267;NULL;15/08/04 7:30;15/08/04 5:33;still no response totally useless going to cancel;7,11E+12;;***; signed up for a 50gig contract and signed a debit order for not more than R900 a month.Telkom took about 3 months to get it running and I only received my wifi repeater and office 360 packages end of june.they didn't bill me then all of a sudden tried to bill me for two months making the debit order bounce,i was then cut off and now you want to charge me for connection fees.please read the contract that I signed you have breached the contract and I am going to cancel this servive if this is how you treat customers.if you had taken off the debit order when you should have the account would not have gone into arrears .you are at fault not me. <br> Add a new Telkom Report Inappropriate report? Back <br> <br> SUPPLIER'S RESPONSE Telkom Time and Date 15:55:29 | Fri 17 Jul 15 <br> Hello KeithA30,<br> <br> Thank you for contacting us. <br> <br> Kindly be advised that your query has been sent to our Accounts Team for further assistance. <br> Your reference number is SM126367.<br> <br> We apologize for the inconvenience. <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;675396;353;5;2;0;1;0;0;2;15/08/09 14:11;267;NULL;15/08/04 11:36;15/08/04 9:44;RESET PASSWORD FOR SELF HELP SERVICE ;4,14E+11;Victoria Tsotetsi ;***;I Requested a password reset in order to manage my account, however each time I try the system error is the my account is registered with another user, Whats the use of having a self help service that does not work. this is the reason I cancelled my DSTV account, its so sad that we pay premium for this level of service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;180905;873;41;2;0;1;0;0;2;15/08/05 16:23;267;5;15/08/04 12:40;15/08/04 11:56;Call Cut;***;;***;I made a call to virgin active call centre as Im a new member with them and my email address was being used by someone else. Seems as though this person has never used the My Virgin Active website as they will not have access to it as they registered using my email address. I let the lady who answered my call know and they wanted to go through the whole process again of reregistering me after I had explained what the issue is. She then ended up with the same result as mine and didn't have a way forward than to suggest an alternative email address. I do not have another email address and suggested that they contact the person who is using my email address and deactivate their profile linked to my email address, with her consent, then they load up my details so I can track my progress. As that happened, the lady on the other line tried to reply and then the call got cut. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;604106;793962;16;2;0;1;0;0;2;15/08/05 13:58;267;NULL;15/07/15 0:00;15/08/05 9:31;ADSL 4MB ordered, but installation date not provid;3,60E+11;Sipho Maseko;***;Dear CEO,<br> <br> We are an existing customer of Telkom and have ordered an additional 4MB ADSL service on 15 July 2015. Order ***3A. Since that date, we have had numerous talks with the local walk in office in Herm**** and the Call Center, but no installation date can be confirmed ?!<br> <br> We also understand that the installation date will be confirmed via SMS, but this has also not yet been actioned.<br> <br> Will somebody senior please action this order ASAP ?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;342441;893260;16;2;0;1;0;0;2;15/08/25 11:57;267;5;15/08/06 9:20;15/08/06 7:30;sold me a contract with wrong prices;8,21E+12;tele sales;***;So my 083 number that's on contract was due for a upgrade and MTN phoned me several times.<br> <br> After much debating over the phone, looking at my options, I agreed to take a 100 something contract with no phone as the price worked out to under R100 a month and it apparently included free 300mb data. To me this sounded like a good deal.<br> <br> I received my bill in the mail yesterday and instead of the price being close to R100, it is now R260 a month. Heck, I am being charged nearly R80 a month for the free 300mb data. <br> <br> Why are the prices so different from what I agreed on, why did the price on the phone not include vat or mentioned that it was excluding vat or that I would have to pay for the free data?<br> <br> If I knew all those things I would not have agreed to the contract and rather gone elsewhere or switched to pay as you go. I was also promised papers to sign. The courier never showed up the day that they were supposed to bring me the papers to sign, instead they came the next day, when I was on leave. So is this contract even still valid?<br> <br> I want the recorded phone call, to verify what was sold to me as I have no paper trail. If the call is not provided then this contract is null and void;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;881895;55;14;2;0;1;0;0;2;15/08/11 12:51;267;NULL;15/08/06 11:07;15/08/07 8:24;Tried to apply for OTA. No help!!;9,21E+12;;***;So I went every day for 3 days to Edgars at Randfontein to register for OTA.. Every they tell me the system is offline! They don't know what is wrong. So I call head office and they tell me to go and register at Edgars.. But Edgars keep telling me the system is offline!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;324728;540;1;2;0;1;0;0;2;15/08/07 14:33;267;NULL;15/08/07 11:58;15/08/07 10:06;Service and system are failing customers;8,00E+12;Head office;***;I app**** online for an Credit card.I got a message to go to the branch then i was declined as my profile reflects debt counselling and Im not on it.If the read there mails they will see whats happening.Im disgusted with there service as they waisted a 1hour of my time and money.I will not do business with African bank ever again and waist my time again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;133658;357;16;2;0;1;0;0;2;15/08/08 14:40;267;NULL;15/08/07 12:08;15/08/07 10:13;Returns take 7 days,;8,40E+12;store;***;Pathetic ,I took out a new contact last 4 days ago .Took the phone back today as it does not work, I was informed that it takes 7 days to access, This is pathetic. I want to cancel the contact and move to a company that values clients. Why must I pay for a phone that does not work. I have had this contract for over 10 years and this is how clients are treated. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;671354;793962;16;2;0;1;0;0;2;15/08/11 18:07;267;NULL;15/08/11 15:30;15/08/11 13:40;TRANSFER OF SERVICE AMMOUNTS TO NO SERVICE AT ALL;7,91E+12;TECHNICAL DEPARTMENT;***;WE REQUESTED A LINE / INTERNET TRANSFER 22 DAYS AGO ON THE 25TH JULY 2015. TILL NOW WE HAVE NOT HAD A CALL FROM TELKOM ADVISING US WHAT IS HAPPENING WITH OUR SERVICE. WE ARE NOT ABLE TO WORK WITHOUT THIS SERVICE. WE ARE TOLD THAT THE TECHNICAL DEPARTMENT IS DEALING WITH OUR REQUEST. THE INFRASTRUCTURE IS IN PLACE AS MY NEIGHBOURS HAVE THE SERVICE IN PLACE. THE TELKOM STORE ALSO ADVISES US THAT THERE IS INFRASTRUCTURE IN THE ARE AND WE NEED TO BE PATIENT TILL WE GET A CALL FROM A TECHNICIAN.<br> <br> TELKOM EXPECT TO GET PAID BUT HOW CAN WE PAY THEM FOR A NON DELIVERABLE SERVICE. ON TOP OF THAT WE ARE STILL BEING BILLED FOR OUR SERVICE AT THE ADDRESS THAT WE NO LONGER LIVE IN.<br> <br> PLEASE CAN SOMEONE GET INVOLVED AND ASSIST US URGENTLY<br> <br> NO MANAGEMENT IN PLACE THAT IS WHY TELKOM DO NOT CARE. THIS IS ABSOLUTELY PATHETIC <br> <br> OUR TELEPHONE LINE NUMBER IS *** AND OUR REFERENCE NUMBER FOR THE TRANSFER IS *** <br> <br> PLEASE ASSIST US URGENTLY;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;349213;793962;16;2;0;0;0;0;2;15/08/11 18:20;267;NULL;15/08/11 15:30;15/08/11 13:53;8ta Cellphone Contract;8,41E+12;Zamabhele VUso;***;During the period of November 2014. i took a cellphone contract at a Branch in Cape Town. I was then told a debit will take place on the specified date that i have given them. The date came and nothing was deducted from my phone. Then i go a msg saying that they will deduct double in December and still there was nothing and for some reason i thought they did.<br> As i was still using my phone. Then in January i discovered that i have been disconnected. I tried to go to the cape town branch mind you i was pregnant at that time and telkom was a distance from where i work. I was not helped till i gave birth to my child in April. then again during the period of July i went to the branch in Bellville a nice White lady told me that the banking details where captured incorrectly and called the 8ta call centre and put me through i then spoke to another lady ( a consultant) she then told me that if i want my phone to be connected i need to 6000 plus. I was like for real for a mistake that was made internally but one of your staff member. I then lodge a complained @ an email 8tacomplaints on 7 July and till now no one rep****.I cant afford to pay money for something i didnt do and i tried to so ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;883095;23;1;2;0;1;0;0;2;15/08/15 10:45;267;NULL;15/08/12 8:10;15/08/12 6:18;A week later and still no money;6,91E+12;;***;Last week Monday I had to take out an emergency loan to pay my rent as my rent money went towards a medical emergency. According to the lender, the paperwork and everything has been sorted and the money has been transferred. But it's still not in my account. I have been to the bank numerous times and everyone just says it's not in their control. I was told that last week Monday Standard Bank had an issue with their systems, but that it was resolved and the money would have been in my account by last week Wednesday. It's now a whole week later and still no ****ING money!!! The lender is going to deduct the money off my account month end and i don't even have it!!! I refuse to pay off a loan that isn't in my account.<br> I have a diabetic daughter that suffers end stage kidney failure and we can't afford to get evicted because i haven't paid rent!!! This is not my fault but is being made my problem.<br> Standard bank had better sort out their **** and make sure that this money is in my account TODAY!!!!<br> I WILL take this further if not!!!<br> I am so ****ing angry!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;243905;357;16;2;0;1;0;0;2;15/08/12 14:04;267;NULL;15/08/12 11:28;15/08/12 9:37;DO NOT COME BACK TO ME;7,31E+12;Zanele and Tsepiso;***;I have contacted the call center a couple of times and they did get back to me. On our last conversation they asked if they could please call us back and I gladly said yes. To this day I am still waiting for that call for them to sort our my data problem. I have reference numbers to the calls I have made first one was A1-X75A-HY6VZ as well as ***.<br> <br> It is now the 12 August 2015 and still no response or reply. <br> <br> Kind Regards<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;878013;28;1;2;0;1;0;0;2;15/08/12 16:18;267;NULL;15/08/11 13:39;15/08/12 11:51;Not happy at all when your staff laughs at me;8,61E+12;Naslie, Switchboard operator;***;Good day, I was busy with a client when I received a call, so when I returned it the lady said I was at ABSA.<br> so I asked if she called, she said no. I asked to be put through to the Walmer branch as I had just taken a loan the weekend (I could not remember the ladies name who helped me to get it) your staff member turned around and laughed at me telling me that she is not situated there and she can only put me through if I knew the ladies name..... I can not smell that she is not situated there, and for the fact that she was laughing at me was disgusting and very unprofessional. if that is the case that you let your clients get treated then I should rather look at banking at another bank where you get treated with respect. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;589909;720626;38;5;0;1;0;0;5;15/08/13 16:23;267;NULL;15/08/13 13:53;15/08/13 11:56;Thanx Webafrica;8,81E+12;;***;The website is so easy to use. I can track any of my services and what I see is what I pay (nothing extra). Customer service always responds within 20 seconds on live chat and they are extremely helpful and friendly. Thank you for service!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;884253;699972;25;5;0;1;0;0;5;15/08/14 13:41;267;NULL;15/08/14 10:48;15/08/14 9:14;best service under 30min;;Natalie;***;I have been struggling by tracking my parcel from Cape town to Johannesburg for almost a week.<br> <br> The Johannesburg call center agents are so rude and couldn't assist me was transferred almost 7 times.<br> <br> I got the number for a Natalie from JHB they never told me she was a person who only handles one account but she still assist me as that I didnt have an account with Time freight.<br> <br> I got hold of Natalie and she was so friendly and didn't have any problem by assisting me she explained that she is on her way home but will pool over to take down my details afthe 10 min she contacted me and explained that it will be delivered today as that delivery address was in corrected. <br> <br> Natalie has contacted me this morning to follow up on delivery she is truly amazing she also assist me with banking details to make payment.<br> <br> She also advise me to open an account as that I always use time freight as my courier.<br> <br> THANK YOU Natalie for your wonderful service I will look in to it by open an account.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;696033;706283;16;2;0;1;0;0;2;15/08/14 15:31;267;NULL;15/08/14 12:57;15/08/14 11:04;Say away from Neotel;***;Who ever;***;Neotel your internet speed is ****.... I took my Wifi router in to the walk in stores and i was told the router looks fine. hahaha how stupid are you people. we connected the Wifi Router in store then get told the store does not have neotel reception. ***?????? i then get asked to do a speed test and email the results back to Elliot at the menlyn branch. image this, im still waiting for my Ref number aswell as assistance. and here is the shocker that was almost 3 weeks ago. im amazed i finally got this report posted on this **** slow Neotel network. i will be going back to a network that i can download 3 gigs in 2hours than neotel who takes 3weeks. my computers updates i cant even update on this stupid nework. pathetic netowrk and service. My neotel number is there aswell as my Cellphone number. sort this **** out now.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;885373;357;16;2;0;1;0;0;2;15/08/18 10:21;267;5;15/08/18 7:44;15/08/18 5:54;No Stock no feed back;***;;***;My Mom signed up for a cell phone contract towards the end of July. She was told there was a 4 to 5 working day delay for the new phone. Since then we have been in contact with the agent on an almost daily basis, and she keeps telling me the phone will be there the next morning! Yesterday I phone three times and left messages, no response. My husband visited the store and was told the phone was coming!! Very poor service! And no feed back. My mother is almost 80 and lives alone, she needs her phone!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;40143;55;14;2;0;1;0;0;2;15/08/20 10:23;267;5;15/08/18 7:47;15/08/18 5:56;Don't expect feedback or service from Edgars;7,00E+18;Management;***;In today's economic times and with the financial results Edcon is posting you would think they would be falling over each other to keep their customers and keep their customers happy - NOT THE CASE! My account was debited twice with arrear payment fees (not a large amount but it is the principal that counts), I requested this to be looked into and got a snide response. I thereafter requested a settlement balance (excluding incorrect and ******* charges) so that I could close my account. After about 7 email requests I have still heard nothing. All I want to do is close my account and never purchase at an Edcon group store again. Yesterday they have the cheek to contact me as a VIP customer (note : \whose account is of excellent standing\"") to sell me more features etc. Shocking and appalling service...."""