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nomvula N

1 reviews | Active since Aug 2014

16 Apr 2016, 19:33

Not happy about the service i'm receiving

on the 24th of March 2016, i have entered in a contract with Waltons stationery in midrand. we have bought in a bulk and our order covers 7 provinces. we were very clear with the places where it was supposed to be delivered at we gave them the list prior and we were told that they will be able to deliver by the 8th only 2 items on furniture where i was told it will only happen on 11th since they did not have stock. we have ordered computers, furniture and stationery. According to our contract everything is supposed to be delivered before the 8th of April 2016.<br> up until today we are not sure what has been delivered and what is outstanding and they cant even tell us themselves . they keep on given us incorrect information and delivery note which are not true. my problem they cant commit on any thing. i had number of meetings with both of them where they will commit on certain days for delivery but they failed dismal to deliver as per their promises. we call them on almost every hour however we receive no joy at all. I have met with the manager in-charge of the store. i have emails from Victoria with the deliver dates. this is too much. we need what we have ordered to be deliv

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Replies (1)
Waltons Stationery
Waltons Stationery's reply18 Apr 2016, 09:15
Official
Hello Nomvula Sangweni,

Dear Nomvula,

We acknowledge receipt of your complaint.
We have taken note of your concerns and an investigation is underway.
Thank you for your patience, we will revert back shortly.

Kind regards

Waltons Customer Care