1 reviews | Active since Nov 2016
Not customer care - customer care couldn't care less!
<p>Ordered 70 files on line - website said as soon as payment is made, order will be despatched to courier. A week later, nothing. Call customer care no - relevant person unavailable but they promised he/she would call me back. 6 Hours later, no call back. I call again - and am put through from Dept to Dept, person to person - a 15 minute merry-go-round - where I eventually land back with the first person I spoke to - Jonathon. He promised to speak to the relevant person's manager, and encouraged me to log a complaint as he agreed with me that the service was shocking. If you want to retain your sanity, stay away!</p>
Dear Desiree,
We sincerely apologise for the service you been subjected to. We completely understand the frustration and inconvenience this has caused you.
We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this. We do value your business and would like to assure you that the correct action
has been taken to ensure that this does not re-occur.
As discussed with Madga from our Kimberly branch, we will deliver your order as soon as she receives confirmation as to which files suit your requirements.
Kind regards,
BidvestWaltons
Dear Desiree,
We sincerely apologise for the service you been subjected to. We completely understand the frustration and inconvenience this has caused you.
We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this. We do value your business and would like to assure you that the correct action
has been taken to ensure that this does not re-occur.
As discussed with Madga from our Kimberly branch, we will deliver your order as soon as she receives confirmation as to which files suit your requirements.
Kind regards,
BidvestWaltons