TM
Thato M
1 reviews | Active since Aug 2010
29 Jan 2015, 09:15
Not Client Centric
i called walton's offices yesterday after 1pm, was tossed from pillar to post, eventually spoke to Michael Ndaba, asked that he assists me with a quote, he gave me his email address and i sent all the specifications to him, told him its urgent to be sent by 16:00, but the guy never acknowledged my email or send back a quote most importantly. He just kept quiet, had to call in again this morning and ask someone else to assist me.
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Waltons Stationery's replyOfficial
29 Jan 2015, 09:43Hello tmafora,
At Waltons we aim to provide high quality merchandise and service that meets and exceeds your high standards.
The service described in your post is in no way a reflection of the type of service our staff are trained to provide to our customers. I have therefore escalated this matter to Michael's manager who will investigate this matter to ensure that our high standards of customer service are maintained at all times.
We sincerely apologise for the inconvenience this matter has caused you. Going forward, please feel free to contact us on ***or e-mail *** if you require additional assistance.
Yours sincerely,
Waltons
At Waltons we aim to provide high quality merchandise and service that meets and exceeds your high standards.
The service described in your post is in no way a reflection of the type of service our staff are trained to provide to our customers. I have therefore escalated this matter to Michael's manager who will investigate this matter to ensure that our high standards of customer service are maintained at all times.
We sincerely apologise for the inconvenience this matter has caused you. Going forward, please feel free to contact us on ***or e-mail *** if you require additional assistance.
Yours sincerely,
Waltons
Best regards,
Waltons Stationery's reply29 Jan 2015, 09:43
Official
Hello tmafora,
At Waltons we aim to provide high quality merchandise and service that meets and exceeds your high standards.
The service described in your post is in no way a reflection of the type of service our staff are trained to provide to our customers. I have therefore escalated this matter to Michael's manager who will investigate this matter to ensure that our high standards of customer service are maintained at all times.
We sincerely apologise for the inconvenience this matter has caused you. Going forward, please feel free to contact us on ***or e-mail *** if you require additional assistance.
Yours sincerely,
Waltons
At Waltons we aim to provide high quality merchandise and service that meets and exceeds your high standards.
The service described in your post is in no way a reflection of the type of service our staff are trained to provide to our customers. I have therefore escalated this matter to Michael's manager who will investigate this matter to ensure that our high standards of customer service are maintained at all times.
We sincerely apologise for the inconvenience this matter has caused you. Going forward, please feel free to contact us on ***or e-mail *** if you require additional assistance.
Yours sincerely,
Waltons
Best regards,