Non existent customer service

Back to school orders process and customer service is unacceptably poor.

In order to save time (not money) we decided to make use of the Waltons BTS service at my sons school. We paid in full at the end of October and did all the paperwork as requested so that we could collect the box from his school on sat am.

The Sat am comes around and his box and the two others that we were to collect with friends were not there. We were promised that someone would be in touch and it would be delivered at waltons expense. We are now 3 weeks down the line and multiple calls to the BTS call centre ( that cant actually help except pass your details to management) and noone has even had the decency to call me back.

It would have been easier to walk into any other stationer and buy off the shelf. Please get in touch and fix this soonest. You are supposed to be a credible business.