No stock, no refund, no service

On the 9th Nov I placed an online order for a few items of stationery which were supposed to be couriered.<br> I followed it up with a call the following week when nothing arrived and got told it takes 8-10 days.<br> On the 20th after another call, it was established they couldn not supply 2 ouf of the 3 items i had ordered. And i requested they cancel the order and repay me the money I had spent.<br> On the 23rd they emailed to confirm the order was cancelled and should be refunded.<br> It is now the 8th December - so a full month after the initial order - and i have neither stock nor the refund.<br> <br> Their service is rather pitiful. This has dragged on.<br> I was hoping that the bad service I tend to get at the Polokwane branch was just the branch, but apparently it is Waltons in general. Lesson learned!