NO DELIVERY WITHIN 53 DAYS

I ordered back to school stationery online on 20/11/2017. It is currently 12/01/2018 and I still haven’t received the package, OR any communication on it’s whereabouts. After 3 consecutive weeks of trying to get through to the call center, with no one getting back to me, today (after the 10th call to try and get through) I got told that they’ve lost my package with the couriers.

So what now, Waltons?

I understand that you’re busy in this time of year but this is NOT my problem to rectify, and I believe that it should’ve been communicated with me! It’s your responsibility to come up with a solution-because this is utterly unacceptable.