kK
kelezibi K
1 reviews | Active since Jun 2016
14 Jan 2022, 20:55
NO DELIVERY OF ONLINE ORDER
On the 6th I did an online order for Stationary to be delivered to Klerksdorp in 3-5 working days.
After numerous attempts during the week to trace the order failed, and failed call backs. I went to the HO in Germiston today only to be told the order had been dispatched to Value Logistics and would be delivered by 15 Jan 2022.
I was called 30 minutes later only to be told the order was actually still in the warehouse and had not been dispatched. Maraliese then brought the package to me on the M1.
I am extremely disappointed in your service. I got no refund for the courier fee I paid and now have to drive to Klerksdorp to deliver the packages myself.
Livid is an understatement......
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Waltons Stationery's replyOfficial
17 Jan 2022, 09:02 Good day Kelebogile. Thank you for bringing this to our attention. We truly regret to hear of the service you received, we have escalated this matter to our customer care team for a resolution to be found.
Waltons Stationery's reply17 Jan 2022, 09:02
Official
Good day Kelebogile. Thank you for bringing this to our attention. We truly regret to hear of the service you received, we have escalated this matter to our customer care team for a resolution to be found.