No delivery and shocking lack of customer service

I still have not received an internet order placed on 9 November 2018. Further to this, I have been inconvenienced in the following manner: • I had to pay R85 delivery fee where the others ordering on paper did not • There was no online list available for Springfield Convent Junior School (I checked all the options) and I had to create the order myself • The items that are supposed to go directly to the school will now come to me and I will have to organise returning this to the school. I work full time and this is not a pleasant or easy task for me • I lost out on the 10% discount from UCT because I ordered early (despite not even getting my order yet) • I lost out on the free online delivery promotion running before Christmas because I ordered early (despite not even getting my order yet) • I called the number on the web twice before “collecting” my order from the school. The first time I was cut off, the second time I was promised that I would receive a call back. I did not receive this call before the pickup date at the school • The people at the pickup were from the finance department and stated that they could not help me with my order. I was told to email them and that I would receive a response on the Monday (the pickup was on a Friday). I did not receive a response • I called the online number again and I was given a Cape Town number. When calling this, it asked for an extension that I did not know. I went round and round on the automatic options until it cut me off. • I called the online number asking to talk to a manager and the person purposefully put the phone down on me • I called the online number immediately again and got to Tanya who, at least, was patient, kind and got back to me. I gave her my address because delivery to the school would not be an option and she assured me that my order would be delivered to my home. This did not happen. • I have been overseas and even provided the number of the house sitters so that delivery could be made – to no avail. • I assure you that I would have preferred to have R1400 before Christmas (and an overseas holiday) if I had known that there would be no benefit to ordering early