SM
Sean M
1 reviews | Active since Dec 2023
31 Dec 2024, 12:00
No acknowledgement no hi or thank you
No acknowledgement no thank you
11:53 I was the Only person at the counter, the one lady looked at me and continued to browse trough a magazine
The other 2 employees chatted until I walked up to them. She just did the transaction with no thank you…
I’m sorry I interrupted your conversation
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Replies (1)
Waltons Stationery's replyOfficial
07 Jan 2025, 12:24Dear Sean,
Thank you for bringing this experience to our attention regarding your visit to our store. We sincerely apologise for the unprofessional behaviour and lack of basic courtesy you encountered from our staff members.
We understand that being ignored while staff browse magazines and chat amongst themselves is unacceptable. The absence of a greeting and thank you falls well below our customer service standards. We have logged a priority ticket regarding this service issue.
You will receive a ticket number shortly which you can reference in any future communications about this matter. Your feedback helps us identify where we need to reinforce our service standards.
Waltons Stationery's reply07 Jan 2025, 12:24
Official
Dear Sean,
Thank you for bringing this experience to our attention regarding your visit to our store. We sincerely apologise for the unprofessional behaviour and lack of basic courtesy you encountered from our staff members.
We understand that being ignored while staff browse magazines and chat amongst themselves is unacceptable. The absence of a greeting and thank you falls well below our customer service standards. We have logged a priority ticket regarding this service issue.
You will receive a ticket number shortly which you can reference in any future communications about this matter. Your feedback helps us identify where we need to reinforce our service standards.