EB
Eugene B
1 reviews | Active since Jan 2026
13 Jan 2026, 11:51
Mr
I paid for two kids stationary for collection in Claremont Cape Town as it says 2 days for collection on website.... its now the 13th, I call hundreds of times, emails, left messages they all say they will get back to me, i leave messages on the site, nothing.... my kids start tomorrow school and now i dont have stationary for them... with no assistance from back to school waltons, i REALLY EXPECTED BETTER, ILL DO CHEKKERS 60TY NEXT TIME AS THEY ARE A 1000 TIME MORE RELIABLE
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Waltons Stationery's replyOfficial
14 Jan 2026, 15:56Dear Eugene,
Thank you for your feedback. We sincerely apologise for the delay in processing your collection order and for not being available to assist you properly during this critical time. We understand how frustrating it is to have been unable to reach anyone despite your repeated efforts.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will contact you to locate your order and ensure your children's stationery is collected or a full refund is processed immediately.
We appreciate your patience and feedback.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for your feedback. We sincerely apologise for the delay in processing your collection order and for not being available to assist you properly during this critical time. We understand how frustrating it is to have been unable to reach anyone despite your repeated efforts.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will contact you to locate your order and ensure your children's stationery is collected or a full refund is processed immediately.
We appreciate your patience and feedback.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply14 Jan 2026, 15:56
Official
Dear Eugene,
Thank you for your feedback. We sincerely apologise for the delay in processing your collection order and for not being available to assist you properly during this critical time. We understand how frustrating it is to have been unable to reach anyone despite your repeated efforts.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will contact you to locate your order and ensure your children's stationery is collected or a full refund is processed immediately.
We appreciate your patience and feedback.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for your feedback. We sincerely apologise for the delay in processing your collection order and for not being available to assist you properly during this critical time. We understand how frustrating it is to have been unable to reach anyone despite your repeated efforts.
A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will contact you to locate your order and ensure your children's stationery is collected or a full refund is processed immediately.
We appreciate your patience and feedback.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)