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Shaneen N

1 reviews | Active since Sept 2020

12 Dec 2024, 10:55

Missing items in delivery

I placed an online order with Waltons for my Son's school stationery for next year, I added extra items which he will need for next year. When the parcel got delivered I opened it and discovered that one item that I paid for was not in the box. I've been phoning, sending emails and all reply I get is they will follow up and get back to me and no one gets back to you with any feedback. Don't use Waltons for online orders ypu might sit with the same problem, paying for items and not receiving it.

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Replies (2)
Waltons Stationery
Waltons Stationery's reply12 Dec 2024, 14:50
Official
Dear Shaneen,

Thank you for bringing this matter to our attention. We sincerely apologise for your experience with your online order and the subsequent customer service challenges you encountered. We understand your frustration regarding the missing item from your son's school stationery order and the difficulties in reaching us due to a partial email address link being provided.

We have logged your complaint and escalated this matter to our customer service team for immediate attention. The correct, full email address for follow-up on your case is ***. You can also reply directly to the ticket that has been logged.

Our team will review your order details and contact you regarding the missing item. We appreciate your patience and feedback, as it helps us improve our service.
SN
Shaneen N's update13 Dec 2024, 08:56
Reviewer Update
Thank you Waltons for helping me with my complaint. I just received the missing item from my order.