SS
Siduduzile S
1 reviews | Active since Jan 2025
01 Jan 2025, 08:33
Missing item
Received my sealed parcel yes that i ordered on the 23rd of December it was quick i was happy but opening my parcel 1 item was missing . I have been trying to contact them all i get is that they will look into it and gave me a ticket number. Schools will be opening soon and i don't know if they would send me the missing item or not. I'm so disappointed and it was my first time with them , my friend had recommended them. Personally I would never recommend them to anyone. I also wonder if this is only happening to me or they have been doing this daylight ******* to everyone
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Siduduzile S's updateReviewer Update
02 Jan 2025, 09:31They came back to me it seems my parcel was divided into two parcels and the delivery company separated them. Contacted the delivery company and my parcel was delivered.
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Siduduzile S's update02 Jan 2025, 09:31
Reviewer Update
They came back to me it seems my parcel was divided into two parcels and the delivery company separated them. Contacted the delivery company and my parcel was delivered.
Waltons Stationery's replyOfficial
07 Jan 2025, 12:36Dear Siduduzile,
Thank you for sharing your experience regarding your order from 23 December. While we're pleased that the initial delivery was quick, we sincerely apologise for the missing item in your sealed parcel and the subsequent lack of resolution.
We understand your urgency given the approaching school opening dates. We have noted that you already have a ticket number for this issue, and we have logged this additional feedback to escalate the matter. Our team will review your existing ticket to ensure your missing item is addressed.
We appreciate your feedback as it helps us improve our service.
Thank you for sharing your experience regarding your order from 23 December. While we're pleased that the initial delivery was quick, we sincerely apologise for the missing item in your sealed parcel and the subsequent lack of resolution.
We understand your urgency given the approaching school opening dates. We have noted that you already have a ticket number for this issue, and we have logged this additional feedback to escalate the matter. Our team will review your existing ticket to ensure your missing item is addressed.
We appreciate your feedback as it helps us improve our service.
Waltons Stationery's reply07 Jan 2025, 12:36
Official
Dear Siduduzile,
Thank you for sharing your experience regarding your order from 23 December. While we're pleased that the initial delivery was quick, we sincerely apologise for the missing item in your sealed parcel and the subsequent lack of resolution.
We understand your urgency given the approaching school opening dates. We have noted that you already have a ticket number for this issue, and we have logged this additional feedback to escalate the matter. Our team will review your existing ticket to ensure your missing item is addressed.
We appreciate your feedback as it helps us improve our service.
Thank you for sharing your experience regarding your order from 23 December. While we're pleased that the initial delivery was quick, we sincerely apologise for the missing item in your sealed parcel and the subsequent lack of resolution.
We understand your urgency given the approaching school opening dates. We have noted that you already have a ticket number for this issue, and we have logged this additional feedback to escalate the matter. Our team will review your existing ticket to ensure your missing item is addressed.
We appreciate your feedback as it helps us improve our service.