Hellopeter
Share Your Experience
SN
Sisanda N

1 reviews | Active since Nov 2018

08 Jan 2026, 11:52

Misleading Delivery Times & Poor Communication – Urgent Stationery Order

I placed a stationery order with Waltons on the 5th after their website stated delivery would take 3–5 working days. I also phoned to confirm and was assured I’d receive my order by Friday or latest Monday.

Today I received a WhatsApp saying delivery will only be on the 14th, the same day schools open. This is extremely stressful as my child needs stationery for school.

I phoned to request the order be redirected to Port Elizabeth (where my child is schooling) due to the delay. I was promised a call back within 30 minutes, which never happened — I had to call again myself.

I was then told the website is not accurate and orders can take up to 10 days, which was never disclosed at checkout or during my calls.

I feel misled and very disappointed. I need urgent assistance to either redirect the order, arrange a faster solution

0
Replies (2)
Waltons Stationery
Waltons Stationery's reply08 Jan 2026, 12:09
Official
Dear Sisanda,

Thank you for bringing this matter to our attention regarding your stationery order placed on 5 January with an expected 3-5 working day delivery timeframe. We sincerely apologise for the misleading information on our website and during your confirmation call, the late notification that delivery would only be on 14 January (school opening day), and the unfulfilled promise of a callback within 30 minutes.

We understand the stress this is causing with your child's school preparation and your need to redirect the order to Port Elizabeth. We have logged a priority ticket regarding your delivery timeline and redirection request. You will receive a ticket number shortly which you can reference in any future communications about this matter.

We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.

Elzabé Curlewis (Waltons Customer Success Partner)
SN
Sisanda N's update09 Jan 2026, 18:29
Reviewer Update
I would like to sincerely thank Natasha January for her patience, empathy, and understanding during what has been a very stressful situation for me. She took the time to keep me updated and reassured me throughout the process, which made a real difference. Her support is genuinely appreciated.