Lying and awful client service

We ordered stationery beginning of December. Firstly when you sign onto Waltons they offer free shipping when you order above a certain amount, but later just to find out it's not on stationery. I phoned then and they offered to refund me the delivery fee, I should just contact them with my order number. What a lie!! I've phoned numerous times, waited more than 15min each time on the phone.... Just te get told the refund was sent through, it will just take some time.... Well, I'm thinking now they're just lying everytime. And to make matters worse, you can get the stationary at the same price or better elsewhere with free delivery included, and with excellent client service. We even received a wrong product and was charge for the more expensive one. No one bothered to get back to me on the emails I've sent. What a bad experience Waltons has been for us...