LOST MY GOODS

I ORDERED STATIONARY ONLINE FOR MY 2 KIDS. AFTER A FEW DAYS I RECEIVED A CALL FROM THE GLENWOOD STORE SAYING MY STATIONARY IS READY TO COLLECT. I GO ALL THE WAY THERE AND THEY ONLY HAD THE STATIONARY FOR ONE CHILD AND CANT FIND THE STATIONARY FOR THE OTHER CHILD I WAITED FOR A WHILE AND TOLD THEM I NEED TO GO WHEN YOU FIND IT CALL ME I WAS ASSURED THEY WILL FIND IT THE SAME DAY. I CALLED THE STORE LATE THAT AFTERNOON SPOKE TO NICK HE NEVER FIND MY STATIONARY AND HE DOESN'T KNOW WHERE IT IS. I PAID FOR 2 PACKS OF STATIONARY AND THEY CONVENIENTLY LOST ONE. COST ME MONEY GOING TO THE STORE FOR NOTHING AND NOW I HAVE TO WAIT NOT KNOWING IF WILL GET MY STATIONARY AND IF I DO I HAVE TO GO ALL THE WAY BACK THERE....