AP
Adrie P
1 reviews | Active since Jun 2012
05 Jan 2026, 08:20
INCOMPLETE ORDERS
Incomplete orders delivered, and when I questioned it, the consultant said the mistake was on my side, I must check all my boxes, they mixed the orders up!!! I am still missing 2 boxes, out of 7!! How unprofessional. I will never use Waltons again for anything.
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Waltons Stationery's replyOfficial
16 Jan 2026, 13:26Dear Adrie,
Thank you for bringing this matter to our attention. We sincerely apologise for delivering incomplete orders and for the unprofessional response you received when you questioned this issue. You had every right to expect all your boxes to arrive correctly.
We have opened a support ticket regarding your case, which you can reply to directly. Our team will investigate the location of your missing boxes and work towards a resolution.
We understand your frustration and are committed to making this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention. We sincerely apologise for delivering incomplete orders and for the unprofessional response you received when you questioned this issue. You had every right to expect all your boxes to arrive correctly.
We have opened a support ticket regarding your case, which you can reply to directly. Our team will investigate the location of your missing boxes and work towards a resolution.
We understand your frustration and are committed to making this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply16 Jan 2026, 13:26
Official
Dear Adrie,
Thank you for bringing this matter to our attention. We sincerely apologise for delivering incomplete orders and for the unprofessional response you received when you questioned this issue. You had every right to expect all your boxes to arrive correctly.
We have opened a support ticket regarding your case, which you can reply to directly. Our team will investigate the location of your missing boxes and work towards a resolution.
We understand your frustration and are committed to making this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention. We sincerely apologise for delivering incomplete orders and for the unprofessional response you received when you questioned this issue. You had every right to expect all your boxes to arrive correctly.
We have opened a support ticket regarding your case, which you can reply to directly. Our team will investigate the location of your missing boxes and work towards a resolution.
We understand your frustration and are committed to making this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)